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Manuals
Dell™ 2405FPW Flat Panel Monitor

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Solving Problems

Dell™ 2405FPW Flat Panel Monitor

  Monitor Specific Troubleshooting

  Common Problems

 Video Problems

  Product Specific Problems

  Universal Serial Bus (USB) Specific Problems

  Dell™ Sound Bar (Optional) Troubleshooting

  Card Reader Troubleshooting

 

CAUTION: Before you begin any of the procedures in this section, follow the Safety Information.


Monitor Specific Troubleshooting

Self-Test Feature Check (STFC)

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both your computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue connector) cables from the back of computer.
  3. Turn on the monitor.

    The floating 'Dell™ - Self-Test Feature Check' dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

      or  

     

  4. This box also appears during normal system operation if the video cable becomes disconnected or damaged.
  5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system; your monitor is functioning properly.
 

NOTE: Self test feature check is not available for S-Video, Composite video and component video (Y Pb Pr) modes. 

OSD Warning Messages

For OSD-related issues, see OSD Warning Messages


Common Problems

The following table contains general information about common monitor problems you might encounter.

COMMON SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

No Video/ Power LED off No picture, monitor is dead
  • Check connection integrity at both ends of the video cable
  • Electric outlet verification
  • Ensure power button depressed fully
No Video/ Power LED on No picture or no brightness
  • Increase brightness & contrast controls
  • Perform monitor self-test feature check
  • Check for bent or broken pins
Poor Focus Picture is fuzzy, blurry or ghosting
  • Push Auto Adjust button
  • Adjust Phase and Clock controls via OSD
  • Eliminate video extension cables
  • Perform monitor reset
  • Lower video resolution or increase font size
Shaky/Jittery Video Wavy picture or fine movement
  • Push Auto Adjust button
  • Adjust Phase and Clock controls via OSD
  • Perform monitor reset
  • Check environmental factors
  • Relocate and test in another room
Missing Pixels LCD screen has spots
  • Cycle power on-off
  • These are pixels that are permanently off and is a natural defect that occurs in LCD technology
Stuck-on Pixels LCD screen has bright spots
  • Cycle power on-off
  • These are pixels that are permanently on and is a natural defect that occurs in LCD technology
Brightness Problems Picture too dim or too bright
  • Perform monitor reset on "All Settings"
  • Push Auto Adjust button
  • Adjust brightness & contrast controls

NOTE: When using '2: DVI-D', the contrast adjustment is not available.

Geometric Distortion Screen not centered correctly
  • Perform monitor reset on "Position Settings Only"
  • Push auto-adjust button
  • Adjust the centering controls
  • Ensure monitor is in proper video mode

NOTE: When using '2: DVI-D', the positioning adjustments are not available.

Horizontal/Vertical Lines Screen has one or more lines
  • Perform monitor reset on "All Settings"
  • Push Auto Adjust button
  • Adjust Phase and Clock controls via OSD
  • Perform monitor self-test feature check and determine if these lines are also in self-test mode
  • Check for bent or broken pins

NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.

Sync Problems Screen is scrambled or appears torn
  • Perform monitor reset on "All Settings"
  • Push Auto Adjust button
  • Adjust Phase and Clock controls via OSD
  • Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode
  • Check for bent or broken pins
  • Boot up in the "safe mode"
LCD Scratched Screen has scratches or smudges
Safety Related Issues Visible signs of smoke or sparks
  • Do not perform any troubleshooting steps
  • Monitor needs to be replaced
Intermittent Problems Monitor malfunctions on & off
  • Ensure monitor is in proper video mode
  • Ensure video cable connection to computer and to the flat panel is secure
  • Perform monitor reset on "All Settings"
  • Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode
Missing Color Picture missing color
  • Perform monitor self-test feature check
  • Check connection integrity at both end of the video cable
  • Check for bent or broken pins
Wrong Color Picture color not good
  • Change the color to "User Preset"
  • Adjust R/G/B value of "User Preset"

 


Video Problems

COMMON SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

No Video

No signal indicator is displayed

  • Check Video Input Selection
    • Composite: Yellow colored RCA jack
    • S-Video: Typically a round 4 pin jack
    • Component: Red, Blue, Green colored RCA jacks

Low Quality DVD playback

Picture not crisp and some color distortion

  • Check DVD connection
    • Composite gives good picture
    • S-Video gives better picture
    • Component gives best picture

 

NOTE: When choosing S-Video, Composite video, Component video (Y Pb Pr), Auto Adjust hot key function is not available.

Product Specific Problems

SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS
Screen image is too small Image is centered on screen, but does not fill entire viewing area
  • Perform monitor reset on "All Settings"
Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen
  • Turn the monitor off and unplug the power cord and then plug back and power on
The monitor will not go into power saving mode. No picture, the LED light is green. When press “+”, “-” or “Menu” key, the message “ No input signal ” will appear.
  • Move mouse or hit any key on the keyboard on the computer or  activate video player,  then access the OSD to set both Audio/Video to “ off ” state.
No Input Signal when user controls pressed No picture, the LED light is green. When press “+”, “-” or “Menu” key, the message “ No input signal ” will appear.
  • Check the signal source. Make sure the Computer is not in power saving by moving mouse or pressing any key on the keyboard.
  • Check to make sure Video Source to S-Video, Composite or Component is powered and playing video media.
  • Check whether the signal cable is plugged in and seated properly.  Re-plug the signal cable if necessary.
  • Re-boot the computer or video player.
The monitor will not fill the entire screen. The picture can’t fill the height or width of the screen.
  • Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures.

 

NOTE: When choosing DVI-D mode, Auto Adjust hot key function is not available.

 


Universal Serial Bus (USB) Specific Problems

SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS
USB interface is not working USB peripherals are not working
  • Check that your monitor is powered ON.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector). 
  • Switch off and then turn on the monitor again.
  • Reboot the computer.
High Speed USB 2.0 interface is slow. High Speed USB 2.0 peripherals working slowly or not at all.
  • Check that your computer is USB 2.0 capable.
  • Verify USB 2.0 source on your computer.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector). 
  • Reboot the computer.

 


Dell™ Sound Bar (Optional) Troubleshooting

COMMON SYMPTOMS

WHAT YOU EXPERIENCE

POSSIBLE SOLUTIONS

No Sound No power to Sound Bar - the power indicator is off.
(built-in DC power supply. i.e. 2405FPW )
  • Turn the Power/Volume knob on the Sound Bar clockwise to the middle position; check if the power indicator (green LED) on the front of the Sound Bar is illuminated.
  • Confirm that the power cable from the Sound Bar is plugged into the monitor.
  • Confirm that the monitor has power.
  • If the monitor has no power, see Monitor Specific Troubleshooting for monitor common problem.
No Sound Sound Bar has power - power indicator is on.
  • Plug the audio line-in cable into the computer's audio out jack.
  • Set all Windows volume controls to their maximum.
  • Play some audio content on the computer (i.e. audio CD, or MP3).
  • Turn the Power/Volume knob on the Sound Bar clockwise to a higher volume setting.
  • Clean and reseat the audio line-in plug.
  • Test the Sound Bar using another audio source (i.e. portable CD player).
Distorted Sound Computer's sound card is used as the audio source.
  • Clear any obstructions between the Sound Bar and the user.
  • Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
  • Set all Windows volume controls to their midpoints.
  • Decrease the volume of the audio application.
  • Turn the Power/Volume knob on the Sound Bar counter-clockwise to a lower volume setting.
  • Clean and reseat the audio line-in plug.
  • Troubleshoot the computer's sound card.
  • Test the Sound Bar using another audio source (i.e. portable CD player).
Distorted Sound Other audio source is used.
  • Clear any obstructions between the Sound Bar and the user.
  • Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
  • Decrease the volume of the audio source.
  • Turn the Power/Volume knob on the Sound Bar counter-clockwise to a lower volume setting.
  • Clean and reseat the audio line-in plug.
Unbalanced Sound Output Sound from only one side of Sound Bar
  • Clear any obstructions between the Sound Bar and the user.
  • Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.
  • Set all Windows audio balance controls (L-R) to their midpoints.
  • Clean and reseat the audio line-in plug.
  • Troubleshoot the computer's sound card.
  • Test the Sound Bar using another audio source (i.e. portable CD player).
Low Volume Volume is too low.
  • Clear any obstructions between the Sound Bar and the user.
  • Turn the Power/Volume knob on the Sound Bar clockwise to the maximum volume setting.
  • Set all Windows volume controls to their maximum.
  • Increase the volume of the audio application.
  • Test the Sound Bar using another audio source (i.e. portable CD player).

 


Card Reader Troubleshooting

NOTICE: Do not remove the device while reading or writing media. Doing so may cause loss of data or malfunction in the media.

Problem Cause Solution

Drive letter is not assigned.
(Windows XP only)
Conflict with network drive letter.
A. Right-click My Computer on the desktop, and then click Manage. Under Computer Management, click Desk Management.

B. In the list of drives in the right panel, right-click Removable Device and then click Change Drive Letter and Paths.

C. Click Change, and in the drop-down box, specify a drive letter for the Removable Device, choosing one that is not assigned to the mapped network drives.

D. Click OK, and then click OK again

 


Drive letter is assigned, but the media is not accessible

 
The media needs reformatting. Right-click the drive in Explorer and choose Format from the resulting menu.
The media has been ejected during writing or erasing.
Displays the error message, "Error copying file or folder."

Displays the error message, "Cannot write folder (folder name) or file (file name)," during writing, or, "Cannot remove folder (folder name) or file(file name),". While erasing, you cannot write or erase in the same folder or file name.

 
Reinsert the media and write or erase again.

Format the media for writing or erasing the same folder or file name.
 

 

Despite the disappearance of the pop-up window, the media has been ejected while the LED was blinking.

 
Although the pop-up window disappears during writing, if you eject your media while the LED is still blinking, then you cannot complete your action on the media. Format the media for writing or erasing the same folder or file name.
Cannot format or write on the media. Write protect switch is enabled.
Verify that the  write- protect switch of the media is unlocked.

 

 


 

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