Manuals

NOTE: To install Resolution Assistant 3.1 on a system running the Microsoft� Windows� 2000 operating system, you must have administrator privileges.

System Requirements

You can install Resolution Assistant 3.1 on supported Dell™ systems that have the following minimum hardware and software requirements.

• Systems:
  
  Dimension: L series, XPS B series, XPS T series, XPS Z series
  
  Inspiron: 3800, 5000, 7500

• Memory: 32 megabytes (MB) minimum, 64 MB recommended
  
  
• Available hard-disk drive space: 50 MB

To connect remotely, you need a connection to the Internet through a local area network (LAN) or a 28.8K baud (or higher) modem.

• Operating systems (English only):
  
  
• Microsoft Windows� 98 Second Edition (SE)
  
  
• Microsoft Windows 2000 Professional
  
  

• Web browser:
  
  
  • Microsoft Internet Explorer 4.0 or later
    
    
  • Netscape Navigator 4.6 or later
    
    

NOTE: If you are using America Online (AOL), you must connect to the Internet using AOL and then use one of these web browsers.

• Java: Microsoft Java Virtual Machine version 5.00.2924 or later. This version is available on your Dell Resolution Assistant Version 3.1 Backup CD and at the Microsoft Web site at http://www.microsoft.com.

Installing Resolution Assistant 3.1

If Resolution Assistant 3.1 was installed by Dell on your system, you can use the Dell Resolution Assistant Version 3.1 Backup CD if you ever need to reinstall the application program. You can also download Resolution Assistant 3.1 from the Dell Web site at http://www.dell.com.

Installing From the CD

3. Insert the Dell Resolution Assistant Version 3.1 Backup CD into your CD-ROM drive.
   
   The CD starts automatically and the Dell Resolution Assistant 3.1 Installation Setup welcome screen displays.
   
   
4. Click Next.
   
   
5. Read the Software License Agreement.
   
   
6. Click Yes to accept the license terms.
   
   
7. Follow the on-screen instructions.
   
   

The latest version of Resolution Assistant 3.1 can be downloaded from the Dell Web site at http://www.dell.com.

Resolution Assistant 3.1 provides a graphical user interface (GUI) for diagnosing system problems, submitting service requests, and keeping track of service requests you have already submitted. For getting started instructions, see "Getting Started" in Using Resolution Assistant.

Uninstalling Resolution Assistant 3.1

To uninstall Resolution Assistant 3.1, click the Start button, point to Settings, and click Control Panel. Double-click Add/Remove Programs, click Dell Resolution Assistant, and click Add/Remove.