###################################################################### DELL OPENMANAGE(TM) SERVER ADMINISTRATOR VERSION 2.0 README ###################################################################### NOTE: This readme provides information for Dell OpenManage Server Administrator version 2.0. This file contains updated information for your "Dell OpenManage Server Administrator User's Guide" and any other technical documentation included with Server Administrator. NOTE: See the Dell OpenManage Install 4.3 readme ("readme_ins.txt"), which is located under the "readme" folder on the "Dell PowerEdge Installation and Server Management" CD for the latest installation information and issues specifically related to Server Administrator. NOTE: See the Dell OpenManage Array Manager readme (located in the "srvadmin\docs\readme" directory on the "Dell PowerEdge Installation and Server Management" CD) for supplemental information regarding the basic Storage Management Service. NOTE: See the Dell OpenManage Storage Management readme (located in the "srvadmin\docs\readme" directory on the "Dell PowerEdge Installation and Server Management" CD) for supplemental information regarding the enhanced Storage Management Service. The Server Administrator documentation includes the "User's Guide", "Messages Reference Guide", "CIM Reference Guide", "Command Line Interface (CLI) User's Guide", "SNMP Reference Guide", and "Compatibility Guide". You can access all the documentation from the documentation CD or from the Dell(TM) Support website at "support.dell.com". This file contains the following sections: * Criticality * Minimum Requirements * Release Highlights * Installation * User Notes * Known Issues ###################################################################### CRITICALITY ###################################################################### 3 - Optional Dell recommends that you review specifics about the update to determine if it applies to your system. The update contains changes that impact only certain configurations, or provides new features that may or may not apply to your environment. ###################################################################### MINIMUM REQUIREMENTS ###################################################################### This section provides information about the minimum requirements for installing and using Server Administrator. ====================================================================== "INSTALLATION AND SERVER MANAGEMENT" CD VERSION 4.3 SUPPORTED SYSTEMS ====================================================================== Server Administrator 2.0 is supported on the "Installation and Server Management" CD version 4.3. The following Dell PowerEdge(TM) systems are supported on the "Installation and Server Management" CD version 4.3: 350, 500SC, 600SC, 650, 700, 750, 800, 1400, 1400SC, 1500SC, 1550, 1600SC, 1650, 1655MC, 1750, 1800, 1850, 1855, 2400, 2450, 2500, 2550, 2600, 2650, 2800, 2850, 4400, 4600, 6400, 6450, 6600, 6650, 6800, 6850, and 8450. The following PowerEdge systems are supported on the "Installation and Server Management" CD version 4.3: 750, 800, 1600SC, 1800, 1850, 1855, 2800, 2850, 6600, and 6650. The following PowerEdge systems are supported on the "Installation and Server Management" CD version 4.3, which is delivered with the Dell OpenManage Subscription Service Kit: 350, 500SC, 600SC, 650, 700, 750, 800, 1400SC, 1500SC, 1550, 1600SC, 1650, 1655MC, 1750, 1800, 1850, 1855, 2400, 2450, 2500, 2550, 2600, 2650, 2800, 2850, 4400, 4600, 6400, 6450, 6600, 6650, and 8450. The following Dell PowerVault(TM) systems are supported on the "Installation and Server Management" CD version 4.3: 750N, 755N, 770N, and 775N. The "Installation and Server Management" CD version 4.3 is preinstalled on version 2.3.7.0 of the PowerVault NAS operating system. ====================================================================== SUPPORTED OPERATING SYSTEMS ====================================================================== * Microsoft(R) Windows(R) 2000 Server(TM) family (includes Windows 2000 Server, Windows 2000 Advanced Server, and Windows 2000 Small Business Server [SBS]) * Microsoft Windows Server 2003 family (includes Web, Standard, and Enterprise editions) and Windows Server 2003 SBS (Available only for 32-bit family and not for Service Packs) * Red Hat(R) Enterprise Linux (AS, ES, and WS), version 2.1 (Update 3) * Red Hat Enterprise Linux AS (version 2.1 Gold) * Red Hat Enterprise Linux (AS and ES), version 3 * Novell(R) NetWare(R), version 5.1 (with Service Pack 8) * Novell NetWare, version 6.5 (with Service Pack 3) ====================================================================== SUPPORTED WEB BROWSERS ====================================================================== * Microsoft Internet Explorer 6.0 on Microsoft Windows Server 2003, Windows 2000, and Windows XP PRO * Mozilla 1.6 and 1.7.3 on Red Hat Enterprise Linux AS, version 2.1 and Red Hat Enterprise Linux (AS, ES, WS) version 3.0 NOTE: The Server Administrator browser attempts to use the available browser in all cases. However, under certain circumstances, using an unsupported (down version or unsupported type) browser may not be reported to the user. In such cases, the user may see unexpected or incomplete results. ====================================================================== SUPPORTED RAC FIRMWARE ====================================================================== * On systems installed with a DRAC 4/I and DRAC 4/P firmware version 1.0 or greater, RAC firmware version 3.20 or greater is required for DRAC III, DRAC III/XT, ERA, and ERA/O. ###################################################################### RELEASE HIGHLIGHTS ###################################################################### * Update functionality is no longer supported. To update individual components, use component-specific Dell Update Packages. Use the "Dell PowerEdge Updates" CD to view the complete version report and to update an entire system. You can download the Dell Server Update Utility from the Dell Support website at "support.dell.com". ###################################################################### INSTALLATION ###################################################################### For complete installation instructions, see the "Server Administrator User's Guide". ###################################################################### USER NOTES ###################################################################### This section provides information to help enhance your experience with Server Administrator in particular implementations and environments. * Server Administrator uses port 1311 as the default port. Port 1311 is a registered port number by Dell Inc. If another application is configured to run on port 1311 before Server Administrator is installed, the Secure Port Server will not be able to start after installation. Before you install Server Administrator, ensure that port 1311 is not being used. * You need to enable client-side scripting in Internet Explorer before starting Server Administrator. To do so, perform the following steps: 1. Navigate to "Tools" in Internet Explorer. 2. Under Tools, click "Internet Options". 3. Under "Internet Options", click the "Security" tab. 4. Select the security zone that the system running Server Administrator falls under. NOTE: This option should be set to "Trusted sites". 5. Click the "Custom Level" button. 6. For Windows 2000, perform the following steps: - Under "Miscellaneous", select the "Allow Meta Refresh" radio button. - Under "Active Scripting", select the "Enable" radio button. 7. For Windows 2003, perform the following steps, - Under "Miscellaneous", select the "Allow Meta Refresh" radio button. - Under "Active Scripting", select the "Enable" radio button. - Under "Active scripting", select the "Allow scripting of Internet Explorer web browser controls" radio button. - Click "OK" and restart your browser.(138223) * To allow Single Sign-on for Server Administrator, without prompts for user credentials, perform the following steps: 1. Navigate to "Tools" in Internet Explorer. 2. Under "Tools", click "Internet Options" 3. Under "Internet Options", click the "security" tab. 4. Select "Trusted sites". 5. Click the "Custom Level" button. 6. Under "User Authentication", select the "Automatic Logon with current username and password" radio button. 7. Click "OK" and restart the browser.(133708) * If you run a security scanner tool (such as Nessus) against the Server Administrator web server, certain security warnings against port 1311 running the Server Administrator web server might be displayed. The following warnings have been investigated by Dell engineering and determined to be "false positives" (invalid security warnings) that you can safely ignore: * "The web server on 1311 allows scripts to read sensitive configuration and / or XML files." Dell has determined that this warning is a false positive. * "The web server on 1311 "allows to delete " / " which implies that the web server will allow a remote user to delete the files in root on the server." Dell has determined that this warning is a false positive. * "The web server on 1311 might be susceptible to a 'WWW Infinite Request' attack." Dell has determined that this warning is a false positive. * "It is possible to make the remote thttpd server execute arbitrary code by sending a request like: GET If-Modified-Since:AAA[...]AAAA Solution: If you are using thttpd, upgrade to version 2.05. If you are not, then contact your vendor and ask for a patch, or change your web server. CVE on this one is CAN-2000-0359". Dell has determined that this warning is a false positive. * Enabling Integrated Windows Authentication in Internet Explorer is not required for activating the Single Sign-On feature. * Server Administrator does not display information related to teaming of NICs. For information on NIC teaming, see the network controller documentation. * Server Administrator security settings are not applicable for Active Directory users. Active Directory users with read-only login, can access Server Administrator, even after access is blocked in the preferences page of Server Administrator.(136187) * Dell MIB Files for PowerEdge Systems: Dell MIB files for PowerEdge systems allow customers to obtain and verify information provided by supported software agents. The current MIB files supported by PowerEdge software agents are located at "\support\mib" on the "Systems Management Consoles" CD. NOTE: A MIB-II-compliant, SNMP-supported network management station is required to compile and browse the MIB files. ====================================================================== NOTES FOR THE INSTRUMENTATION SERVICE ====================================================================== * User-defined thresholds for backplane probes are reset to their default values every time a reboot occurs on these PowerEdge systems: 2400, 2450, 2500, 2550, and 4400. Main board probes on these systems retain the last user-defined values every time a reboot occurs. * User-defined thresholds set under Server Administrator 1.1 become the default thresholds after installing subsequent versions. After you change the threshold value of a probe on a system running Server Administrator 1.1 or earlier, and then upgrade to Server Administrator 1.2 or later, the changed threshold value becomes the default threshold value. * When modifying the warning threshold settings, the values are stored in the firmware as discrete integer values and scaled for display. If the modified value is not a discrete integer, it may change when saved. * Precompiled Kernels Supported by Server Administrator With Prebuilt Device Drivers ----------------------------------------------------- | Operating System | Kernel | ----------------------------------------------------- | Red Hat Enterprise | 2.4.9-e.3 | | Linux 2.1 | 2.4.9-e.3smp | | | 2.4.9-e.3enterprise | | | | ----------------------------------------------------- | Red Hat Enterprise | 2.4.21-4.EL | | Linux 3 | 2.4.21-4.ELsmp | | | 2.4.21-4.ELhugemem | ----------------------------------------------------- The prebuilt device drivers for the Red Hat Enterprise Linux kernels listed in the table typically support the kernels with the corresponding kernel configuration in the Red Hat Enterprise Linux updates. * Fan redundancy can have the following states: Fully Redundant: The sensors display this status, if all the fans in the system are present and are in a non-failure state. OR Redundancy Lost: The sensors display this status, whenever any system fan fails or is removed from the chassis. Additionally, on PowerEdge 6800, the sensors will report a fan redundancy status of "Redundancy Lost" in the following scenarios: - A power supply is removed and a power supply fan blank is not inserted. - A power supply fan blank is present but failed.(134157) ======================================================================= NOTES FOR THE DIAGNOSTIC SERVICE ======================================================================= * See the Dell OpenManage Storage Management readme (located in the "sm" directory on the "Dell PowerEdge Installation and Server Management" CD) for minimum controller firmware and driver requirements. * Ensure that only Dell-supported USB devices are present in your system prior to running Diagnostics Services. Disconnect any unsupported devices, if they are present. See the "Server Administrator Compatibility Guide" for a complete list of supported devices. * The Diagnostic Service does not support Adaptec SCSI HostRaid 0 or 1(39320).(135994) * PERC 2/QC, PERC 2/Si, PERC 3/Si, PERC 3/Di, and PERC 4/IM require Array Manager or Storage Management Service to be installed for diagnostics to work correctly. * CD/DVD tests are not supported on Virtual CD devices. * The following tape drives are now supported: - PowerVault 100T Drive TR5 (Limited test capability for Windows 2000 and Windows 2003 only) - PowerVault 100T Drive TR40 (Limited test capability for Windows 2000 and Windows 2003 only) - PowerVault 100T Drive DDS4 - PowerVault 100T Drive DAT72 - PowerVault 110T Drive DLT1 - PowerVault 110T Drive VS80 - PowerVault 110T Drive SDLT220 - PowerVault 110T Drive SDLT320 - PowerVault 110T Drive LTO2 * The following autoloaders are now supported: - PowerVault 120T Autoloader DLT1 (drive only) - PowerVault 122T Autoloader VS80 - PowerVault 122T Autoloader SDLT320 - PowerVault 122T Autoloader LTO1 - PowerVault 122T Autoloader LTO2 - PowerVault 128T Autoloader SDLT320 (drive only) - PowerVault 132T Autoloader SDLT320 (drive only) - PowerVault 132T Autoloader LTO1 - PowerVault 132T Autoloader LTO2 - PowerVault 136T Autoloader SDLT220 - PowerVault 136T Autoloader SDLT320 - PowerVault 136T Autoloader LTO2 * Diagnostics lists several attributes for each tape drive. The attributes and their definitions are defined as follows: - PowerOnHours (POH): Number of hours the tape drive has been powered on. - TapeMotionHours (TMH): Number of hours the tape has been in use. - LastClean (LC): Time (in hours) since the last cleaning. - CleanReq (CR): Whether cleaning is required for the tape drive. - NumberofCleans (NOC): Number of cleans performed on the tape drive. - LoadCount (LoC): Number of times the tape media has been loaded or unloaded in the tape drive. * The following table lists the attributes for each tape drive ("S" is the abbreviation for "Supported"): --------------------------------------------------------- TAPE |POH| TMH | LC | CR | NOC | LoC | DEVICE | | | | | | | ------------------------|-------------------------------| PowerVault-100T-DDS4 | S | S | S | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-100T-DAT72 | S | S | S | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-LTO1 | S | S | S | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-LTO2 | S | S | NA | S | NA | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-DLT1 | S | S | S | S | NA | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-DLT-VS80| S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-SDLT320 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-SDLT220 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-110T-DLTVS160| S | S | NA | S | NA | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-122T-SDLT320 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-122T-DLT-VS80| S | S | NA | S | NA | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-132T-LTO2 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-132T-LTO | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-132T-SDLT320 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-136T-SDLT320 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-136T-SDLT | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| PowerVault-136T-LTO2 | S | S | NA | S | S | S | ------------------------|---|-----|----|----|-----|-----| * Diagnostics service does not support CERC SATA/2s(RAID mode). ====================================================================== NOTES FOR THE STORAGE MANAGEMENT SERVICE ====================================================================== * When using the enhanced Storage Management Service, the Systems Management Data Manager must first be stopped before Adaptec controllers are updated. * Detailed information on the Storage Management Service log is available in the online help. It can be accessed by clicking "Help" on the global navigation bar. The enhanced Storage Management Service provides additional help, which is available when the Storage or lower-level tree object is selected. ====================================================================== NOTES FOR THE REMOTE ACCESS SERVICE ====================================================================== * This service is supported on PowerEdge 650, 700, 750, 800, 1600SC, 1650, 1750, 1800, 1850, 2600, 2650, 2800, 2850, 4600, 6600, 6650, 6800, and 6850 systems only. It enables remote access to a server that has lost its network connection or that has become unresponsive. In this release of Server Administrator, the Remote Access Service uses the following remote access controllers (RACs): Dell Remote Access Card (DRAC) 4/I, DRAC 4/P, DRAC III, DRAC III/XT, Embedded Remote Access (ERA), or Embedded Remote Access Option (ERA/O). * RACs also have their own CLI that is accessed through the "racadm" command. You can add racadm commands to a batch or script file to automate various user tasks. To limit the stress load on the managed system and RAC, you should add "sleep" or "delay" commands of one or two seconds between the individual racadm commands. * DRAC 4 is not supported by the Server Administrator 4.1 CLI. For CLI DRAC 4 reporting and configuration, use the "racadm" command. * Server Administrator 2.0 does not include software for DRAC II. However, the DRAC II software can be installed by either installing Server Administrator 1.8 or earlier and then upgrading to Server Administrator 2.0, or by installing Server Administrator 2.0 and then installing the DRAC II software separately from Server Administrator 1.8 or earlier. To install the DRAC II software for the managed system, run "setup.exe" from the "drac25\server" directory on the "Systems Management" CD (previously called the "Dell OpenManage Applications" CD"). To install the DRAC II software for the management station, run "setup.exe" from the "drac25\clientms" directory on the "Systems Management" CD (previously called the "Dell OpenManage Applications" CD"). Note: The DRAC II stand-alone installer does not prompt the user to reboot the system. A manual reboot must be performed after installing the DRAC II software. * After installing Internet Explorer 5.0 or later, you may notice that the automatic configuration and proxy setting information for each connection is separate from the same information used for the LAN connection. If you have both a dial-up and a LAN connection at the same time, Internet Explorer may block your access to the Internet. This blocking occurs because each connection in Internet Explorer 5.0 uses its own automatic configuration and proxy settings. When a user tries to establish any kind of PPP connection, Internet Explorer attempts to use the dial-up connection settings to access the Internet. You can find additional information about this issue in article Q236920, "Connections No Longer Use LAN Automatic Configuration and Proxy (Q236920)" in the Microsoft Knowledge Base (KB) at "support.microsoft.com". To correct this problem, you must apply Microsoft IE HotFix Q818060 or KB839571 to either Internet Explorer 5.01 SP2 or 6.0 SP1. HotFix Q818060 and KB839571 are available on the "Systems Management Consoles" CD in the "\support\Windows\HotFix" directory. See the following Microsoft support articles for further instructions for applying this HotFix: (Windows 2000 Server) http://support.microsoft.com?kbid=818060 (Windows 2003 Server) http://support.microsoft.com/kb/839571 As explained in the Microsoft KB article, use the Registry Editor ("regedit.exe") to browse to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion \Internet Settings\ If it is not present, create a registry item called "DialupUseLanSettings" and set a value of "1". Make sure the value type is "DWORD". Note: HotFix Q818060 may still fail to install on Internet Explorer 6.0 SP1. If the error "This update requires Internet Explorer 6.0 SP1 to be installed" occurs, follow these instructions: 1. Unzip "Q818060-Eng-IE6.zip". 2. From a Windows command shell, enter "Q818060.exe /C" to extract the HotFix files to a directory. 3. In the command shell, switch to the directory and then enter "ieupdate.exe Q818060". 4. Launch Internet Explorer, open the "Help" menu, and select "About Internet Explorer". Verify that "Q818060" appears in the "Update Versions" field. ###################################################################### KNOWN ISSUES ###################################################################### This section provides information on open issues with this release of Server Administrator. ====================================================================== ISSUES FOR SERVER ADMINISTRATOR RUNNING ON ALL SUPPORTED OPERATING SYSTEMS ====================================================================== * Due to resource availability, inventory collection may terminate unexpectedly and restart. If this occurs, the folder "C:\Temp\invcol" may be left as an artifact. The presence of this folder does not affect functionality of the inventory collection. The folder may be deleted if desired. (138549) * When entering an IP address with 255 in the 4th term you will receive an "invalid IP address" error even if the address is valid. The error is correctly reported for class-C IP addresses. A popup will incorrectly occur on some valid class-A and class-B IP addresses ending in 255. To resolve this issue, choose another valid address that does not end with 255. * After installing Server Administrator from the command prompt, issuing an "omreport" or "omconfig" command from the same prompt causes an error. You must open a new command prompt and issue commands from the new window. * If the command log page in the Server Administrator GUI displays an error message indicating that the XML is malformed, you must clear the command log from the CLI using the "omconfig system cmdlog action=clear" command. * During the Server Administrator installation in NetWare 6.5 and 5.1, the Java NLM (JAVA.NLM) is unloaded as the final part of the installation and reloaded before the completion. This action affects some Java applications and results in disconnecting the administrative console connection to the application. To resolve this issue, restart the application manually.(116527) * After a "Reset to Defaults" operation of the BMC Management controller, the first user configuration operation will fail if it is a single user configuration item (such as enabling/disabling user only or changing user name only). Always change a combination of two user configuration items (such as enabling/disabling a user and changing user name) concurrently during your first configuration operation.(136599) * On PowerEdge 2500 systems, the operation of the power button will always be in synchronization with the "System BIOS Setup". It may not correspond to the Server Administrator front panel display when the state is disabled within the BIOS setup.(138612) * Due to network or system performance and depending on the level of activity, the Server Administrator logs may become too large and take a long time to load in the GUI. To resolve the issue, it is recommended that you limit the log file size to 1 MB or clear the logs periodically.(137680) * on PowerEdge 750 systems, if you have disabled the Power button in Server Administrator, the system will not power cycle or power down in the event of system instability and/or blue screens. In such cases, you need to physically remove the power cord from the system to power down the unit. As the startup and recovery options in the operating system override those of Server Administrator, you need to configure them in the operating system to restart the system after a crash. NOTE: The above situation is applicable only when the "reboot" option in the startup and recovery options is disabled. If the "reboot" option is enabled, the system will automatically reboot and you will not be forced to shut down by removing the power cord. (126837) * While browsing through IT Assistant, if the SNMP protocol is disabled and the CIM protocol is enabled, the redundancy status is shown as lost even though the system has full redundancy. To confirm the correct state of the system, use the Server Administrator user interface. * On select PowerEdge x4xx and x5xx systems running the Red Hat Enterprise Linux operating system, issuing a host control command to shut down and power off the system may not shut down the system properly. This issue occurs when there are hung processes in the system preventing the operating system from cleanly shutting down the system before powering off. On a subsequent boot, you can safely ignore the following message if it appears on the system console: "Your server appears to have shut down unclearly. press Y within 'n' seconds to force file system integrity check". * If you have a RAID 1 virtual disk on a CERC SATA1.5/6ch controller, performing a Format or Split Mirror operation may fail. Dell is working to resolve this problem. * On the "Server Preferences" page in the Server Administrator user interface, the "IP addresses to Bind to" option can either be set to bind all IPs addressed or a single IP address. * When issuing the Server Administrator command line "omreport system version –outc ", be sure to specify an absolute path name for the output file, for example, "c:\out.txt"; otherwise, the output file will be empty. * Attempting to modify the BIOS setting ROMB (RAID on Motherboard) to "RAID" or "SCSI" may cause the Systems Management Data Manager to stop running. Setting it to "Off" does not affect the Data Manager. Modify the file "dctkst32.ini" under the directory "\omsa\ini" by changing the entries "BSETP.ROMBChannel.1" to "BSETP.ROMBChannel.2" and "BSETP.ROMBChannel.0" to "BSETP.ROMBChannel.1" to resolve this issue. Ensure that the change is done in this order to avoid confusion. Reboot the system for the changes to take effect. * Issuing the "omreport system esmlog/alertlog/cmdlog -fmt tbl" command on the CLI can result in XML parsing errors if the size of the log is very large. Use the GUI or the "omreport system esmlog/alertlog/cmdlog" CLI command to view the contents of the log.(124997) * When trying to create a new BMC user having a duplicate user name, an error message "Error! This function is not supported on this system" is displayed instead of indicating that a duplicate user name already exists. * The following four hyperlinks on the "System->System Summary" page of Server Administrator may not work under certain conditions on systems using Mozilla browsers: "System", "Main system chassis", "Network Data", and "Software Profile". * When reinstalling or upgrading Server Administrator, all currently installed services including Array Manager will be replaced with the service version qualified with the Server Administrator product being installed. This behavior is generic across supported operating systems. A warning on the screen is not provided for Novell NetWare users during the installation process. * For complex "omconfig" CLI commands that contain multiple commands in one command line, the CLI may report a success status for the command even if part of the command failed. To avoid this issue, run only one command per command line. The current settings can be confirmed by performing the corresponding "omreport" command. * On Chinese and Japanese (double-byte) language systems, these elements may appear garbled: * Multibyte user names * Page title * Column headers * Button text on the "Alert Log" page * When running Server Administrator on a system with a Traditional Chinese operating system, the Server Administrator pages are displayed in Simplified Chinese. To view Server Administrator in English, go to your browser language preference page and change the language to English. * When running Server Administrator on a system with a non-English operating system, the e-mail attachments applications are to be executed for alert management. * In Server Administrator, you must not open any saved log file (with .zip extension) with the Windows Server 2003 or Windows XP embedded "Compressed (zipped) Folder" utility. Extract the file using WinZip or a similar tool to view the complete content (text and images). * After upgrading Red Hat Enterprise Linux 2.1 to Red Hat Enterprise Linux 3, you must uninstall and reinstall Server Administrator. * Server Administrator does not support Novell NetWare version 5.1 running with JVM version 1.2.2. If you are using Novell JVM version 1.2.2 for NetWare, you must upgrade to version 1.3.1. Go to the Novell website at "www.novell.com" to get the appropriate version of Novell JVM. * After installing Server Administrator on certain systems, a second reboot may be required for updated BIOS settings to be properly displayed by Server Administrator. * If you import an invalid root certificate into Server Administrator using "Preferences--> General Settings--> Web Server--> X.509 Certificate" and try to log in to Server Administrator after restarting the web server, you get a blank page. To correct this issue, you must restore your original "keystore.db" file before importing a valid root certificate. To restore the "keystore.db" file, you must use both the basic operating system commands and the Server Administrator CLI. Perform the following steps from your operating system command line: 1. Type: omconfig system webserver action=stop 2. Locate the "keystore.db.bak" file. The default path is "C:\program files\dell\SysMgt\iws\config". 3. Copy "keystore.db.bak" to "keystore.db". 4. Type: omconfig system webserver action=start * A temperature that drops below a minimum failure threshold does not cause a system reset even if this alert action is set. * A reporting error, for the amount of memory enabled, may exist for the Level 2 (L2) cache memory when you view "Processor interface" for PowerEdge 6600 and 6650 systems. It may be incorrectly displayed as 256 K. If you purchased more than 256 K of L2 cache with your system, all of the L2 cache you have installed is fully enabled. The reporting error will be corrected in a future BIOS release for PowerEdge 6600 and 6650 systems. * Clicking the browser "Back" and "Refresh" buttons may not display the correct page with respect to the Server Administrator component tree, tabs, tab menus, or help as Server Administrator has been designed with limited functionality to reduce overhead. Full feature capabilities of the web browser such as "Back", "Refresh", and "Open in New Window" may not be supported. Example: 1. Click "Main System Chassis" under "System Component Tree". 2. Click "Fans" under "Main System Chassis". 3. Click "Alert Actions" on the tab menu bar. 4. Click the "Back" button on the browser. This action takes you to the "Fan Probes" page, leaving the tab menu bar unchanged. This action places the "Fan Probes" page under "Alert Actions" on the tab menu bar instead of under "Fan Probes". * Selecting the boot sequence under the BIOS "Setup" tab does not re-enable boot devices that have been previously disabled in the System Setup Program. * The links on the Server Administrator home page might lock up after repeated random clicking. To resolve this situation, refresh the browser by pressing or by clicking the browser "Refresh" button. * All unsecure HTTP requests to Server Administrator receive an invalid response. Server Administrator runs only one instance of the web server, which is secure. Make all connections through https:// : . Any http:// : request for connection with the server receives an invalid response. * If the browser used with Server Administrator indicates that it cannot display a page or perform an action, ensure that the browser is in online mode. To go online, perform the following: - If you are using Internet Explorer, click "File" on the menu bar and deselect the "Work Offline" option. When "Work Offline" is selected, a check displays to the left of the option on the "File" menu. * If Internet Explorer prompts you to "Work Offline", "Connect", or "Try Again", always select "Connect" or "Try Again". Do not select "Work Offline". * When setting dates in the "Asset Information" section of the Server Administrator home page, the current time is appended to the date. When setting dates with the CLI, the appended time is noon. * If Network Adapter Teaming is installed and enabled on your system, Server Administrator does not display the IP address or other connection-related data for the individual network adapters. The connection status and IP address belong to the virtual adapter created by the teaming software. * For systems running a supported Red Hat Enterprise Linux operating system, kernel driver messages such as "AAC_ChardevOpen" are sometimes displayed in the console at the login prompt. These messages are displayed in the console when the driver initialization is delayed by the installation of Server Administrator services and can be safely ignored. * On some systems, temperature probe values and settings are only supported for whole degrees, not tenths of a degree. On these systems, setting a fractional value for the minimum warning temperature threshold results in the set value being rounded down to the next whole number value. This behavior may cause the minimum warning threshold to have the same value as the minimum failure threshold. ====================================================================== ISSUES FOR SERVER ADMINISTRATOR RUNNING ON ALL MICROSOFT WINDOWS OPERATING SYSTEMS ====================================================================== * Execute all Server Administrator CLI commands from a 32-bit Windows command prompt. Acceptable ways to access the 32-bit command prompt are by clicking "Start-> Programs-> Accessories-> Command Prompt" or by clicking "Start-> Run" and then typing "cmd.exe". Attempts to run the CLI commands from the DOS command "command.com" may produce unpredictable results. * If the system running Server Administrator is also running the Dell|EMC(R) Navisphere(R) SAN Management application, you may experience problems while using the Navisphere application. If this issue occurs, upgrade the version of Java on the system to JRE 1.4.2. * The Secure Port Server might hang on system startup if both Oracle and VERITAS(R) Backup Exec(TM) are installed on the system. To manually start the secure port server on a system running Windows, click "Start-> Programs-> Administrative Tools-> Service", and, then, right-click "Secure Port Server" and select "Start". ====================================================================== ISSUES FOR SERVER ADMINISTRATOR RUNNING ON MICROSOFT WINDOWS 2003 OPERATING SYSTEMS ====================================================================== * Warning messages ("A provider, omprov, has been registered in the WMI namespace, Root\CIMV2\Dell, to use the LocalSystem account. This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests") may be displayed after installing Server Administrator. These messages can be ignored as the Managed Object Format file used to register the provider ("omprov") states that the provider only reads the inventory data; it does not perform any functions on the server that require user impersonation. (139526) * When running Server Administrator on Windows 2003 Small Business Server Edition, the "Export" function will display the export file in the browser window, instead of prompting the user to "open" or "save" the export file. * When running Server Administrator, crypt32.dll errors may be written to the OS Application Event log. This issue occurs due to the "Update Root Certificates" component, which is installed by default as part of Windows Server 2003 installation. For more information on this component and reasons for errors, see the following articles on the Microsoft website: http://www.microsoft.com/technet/prodtechnol/windowsserver2003/ technologies/security/ws03mngd/04_s3cer.mspx http://support.microsoft.com/default.aspx?scid=kb;en-us;317541 There are two options to avoid these errors from being written to the Event log: - Uninstall the "Update Root certificates" component as detailed in the first knowledge base article mentioned above. Note: This procedure may affect other programs as discussed in the article. - Install the Server Administrator certificate as a trusted certificate. Note: This procedure may still prompt you to accept the certificate when you log on to Server Administrator, but will prevent the crypt32 errors from being logged to the Event log. ====================================================================== ISSUES FOR SERVER ADMINISTRATOR RUNNING ON ALL NOVELL NETWARE OPERATING SYSTEMS ====================================================================== * If multiple users run a large command or alert log (over 500 KB) at the same time, the Server Administrator web connection may time out. To resolve this issue, you must log on again to Server Administrator. (132694) * If you upgrade the NetWare operating system to a newer version, you must reinstall Server Administrator. * Perform the following steps before applying Service Packs to Novell NetWare operating systems on systems with Server Administrator installed: NOTICE: Stop the Server Administrator web server before applying Service Packs; this action unloads Java and stops all running Java applications. 1. Unload Java. 2. From the NetWare command console, stop the Server Administrator web server by typing the following command: DELL/OMANAGE/IWS/BIN/NETWARE/OMASTOP * If you shut down Server Administrator on a system running NetWare using the "sys:\system\dell\omanage\iws\bin\netware\omastop.ncf" command, the shutdown script unloads the Java Virtual Machine on the NetWare system. As a result, all applications using the Java NetWare Loadable Modules (NLMs) are also shut down. * When Server Administrator executes a "power cycle system" or "reboot system" action, it sets the NetWare 6.5 power management setting, "server power down options" to "off" so that these features behave properly. To set this setting back to "on", you can execute the command "set server power down options = on" on the system console or add this command to "startup.ncf." * You may see the following (or similar) messages on the console or logger screen, when Server Administrator loads or unloads: "Module DCHIPM32.NLM is being referenced" "You must unload DCIP1032.NLM before you can unload DCHIPM32.NLM" These messages are the result of some Server Administrator NLMs attempting to free library modules to conserve resource use on the server. They indicate that shared modules are still in use by the other NLMs. These messages are for information purposes only; they do NOT indicate a loss of data or functionality.(117495) * When stopping Server Administrator by using OMSTOP at the command line, error messages appear on the screen stating that some NLMs could not be unloaded. ====================================================================== ISSUES FOR SERVER ADMINISTRATOR RUNNING ON THE NOVELL NETWARE 5.1 OPERATING SYSTEM ====================================================================== * When you log into Server Administrator for the first time on a system running NetWare 5.1, the information displayed on the Server Administrator home page might be incomplete. If this issue occurs, press to refresh the browser window. Complete information for your managed system should now be visible on the Server Administrator home page. * If you receive an "NDSComponentException" message while starting Server Administrator, perform one of the following procedures: - If the default certificate is corrupt or does not exist, see the "Web Server and Security Setup" section of the "Server Administrator User's Guide" to create a new certificate. - If the host name is not present in "client_properties.ini" and "server_properties.ini", perform the following steps: 1. Open the "client_properties.ini" file in "SYS:\system\dell\OpenManage\IWS\config". 2. Change "hostname" to your system name on the line "nssl.keystore = certificate name - hostname". 3. Open the "server_properties.ini" file in "SYS:\system\dell\OpenManage\IWS\config". 4. Change "certificate name" and "hostname" to your system name on the line "nssl.keystore = certificate name - hostname". * If you receive an "SSLComponentException" message while starting Server Administrator, perform the following steps (not setting "classpath" correctly to "SYS: \java\lib\nssl1.1_exp.jar" might be a reason for this exception): 1. Ensure that "nssl1.1_exp.jar" or "nssl1.1_dom.jar" exists in the "SYS:\java\lib" directory. 2. Set "classpath" to "SYS:\java\lib\nssl1.1_exp.jar" or "SYS:\java\lib\nssl1.1_dom.jar" by typing one of the following commands: envset classpath=$classpath;SYS:\java\lib\nssl1.1_exp.jar envset classpath=$classpath;SYS:\java\lib\nssl1.1_dom.jar NOTE: If the previous solutions do not match your configuration, see the Java SSL FAQ at "developer.novell.com" for solutions that might match your configuration. * When installing Server Administrator on NetWare 5.1 with Java Virtual Machine (JVM) 1.1.7B and Support Pack 3, you might receive a "java.io" exception after you finish the installation and restart the managed system. To correct this issue, go to the Novell support website at "support.novell.com" and download the latest version of JVM 1.1.7B dated after 07/23/2001. The TID number for this incident on the Novell website is 10066646. * If you are using the NOVONYX Web server in NetWare 5.1 with Server Administrator, the Server Administrator Web server may stop responding after some time. To avoid this behavior, ensure that the NOVONYX web server starts after the Server Administrator web server by performing the following steps: 1. Locate the following line in the "AUTOEXEC.NCF" file: NSWEB This line starts the NOVONYX Web server. 2. Move this line to either the end of the "AUTOEXEC.NCF" file or to another location that is after (below) the following line: SYS:\SYSTEM\DELL\OMANAGE\IWS\BIN\NETWARE\OMASTART.NCF This line starts the Server Administrator web server. * If you install Server Administrator on a system running NetWare 5.1 and Java 1.1.7B, the Server Administrator service may hang if you load ConsoleOne on the NetWare system. You must run the following commands at the NetWare command prompt to restart the server after you have exited from ConsoleOne: SYS:\SYSTEM\DELL\OMANAGE\IWS\BIN\NETWARE\OMASTOP SYS:\SYSTEM\DELL\OMANAGE\IWS\BIN\NETWARE\OMASTART * Server Administrator does not support NetWare 5.1 running with JVM version 1.2.2. If you are using Novell JVM version 1.2.2 for NetWare, you must upgrade to version 1.3.1. Go to the Novell website at "www.novell.com" to download the appropriate version of Novell JVM. ====================================================================== ISSUES FOR SERVER ADMINISTRATOR RUNNING ON RED HAT ENTERPRISE LINUX OPERATING SYSTEMS ====================================================================== * The Secure Port server may not start on Red Hat Enterprise Linux 3.0, due to known issues with concurrent rpmdb access. There are two options to resolve this issue: - Update the following RPMs: popt-1.8.2-13.i386.rpm rpm-4.2.3-13.i386.rpm rpm-build-4.2.3-13.i386.rpm rpm-devel-4.2.3-13.i386.rpm rpm-libs-4.2.3-13.i386.rpm rpm-python-4.2.3-13.i386.rpm - Apply Red Hat Enterprise Linux 3.0 update 4 to the system. * For Red Hat Enterprise Linux 2.1 installations, Dell OpenManage Server Assistant supports the following two options for firewall settings: none and enabled. * The Server Administrator may not start if a feature of the product is being executed and a Server Administrator installation or upgrade is taking place. * When starting Server Administrator from the Red Hat Enterprise Linux console, kernel log messages appear. To suppress these messages, perform the following steps: 1. Edit the "/etc/sysconfig/syslog" file and modify KLOGD_OPTIONS to KLOGD_OPTIONS="-c 4". 2. Restart "syslog" by executing "/etc/init.d/syslog restart". * When using the Mozilla browser on Red Hat Enterprise Linux operating systems, the font and type size on the Server Administrator global navigation bar appear different from the default font and type size that Server Administrator uses. ====================================================================== ISSUES FOR STORAGE MANAGEMENT SERVICE ====================================================================== The following are open issues regarding the Storage Management Service. ---------------------------------------------------------------------- STORAGE MANAGEMENT SERVICE ISSUES FOR ALL OPERATING SYSTEMS ---------------------------------------------------------------------- * When issuing certain "omconfig storage" CLI commands with "Power User" privileges, the message "Error! User has insufficient privileges to run command: omconfig" may be displayed. You must be logged in as an Administrator to perform these actions. * The enhanced Storage Management Service may experience instability on systems with Red Hat Enterprise Linux Version 3. When using Storage Management on Red Hat Enterprise Linux Version 3, it is recommended that you install Update 3 or later. Dell strongly recommends that you use the Red Hat Network (RHN) service to update your system software with the latest update package before deploying your system. Go to www.redhat.com to access the RHN service and download updates.(132944) * Invalid "Format and Check Consistency" options are displayed for a regenerating virtual disk. When an array disk in a virtual disk is rebuilding, the virtual disk changes to a "Regenerating" state. The Format and Check Consistency operations should not be performed on a virtual disk that is in a Regenerating state. However, the task drop-down menu for a Regenerating RAID 1-concatenated virtual disk may display the "Format and Check Consistency" options. Dell is working to resolve this problem. * On a system running Red Hat Enterprise Linux 2.1, the Storage Management Service may incorrectly generate alert 2168 even though the aic7xxx non-RAID SCSI driver is not loaded nor required. Alert 2168 states the following: "The non-RAID SCSI driver version is older than the minimum required level. See the "readme.txt" file for the validated driver version." You can disregard alert 2168. Dell is working to resolve this problem. * If an array disk in a RAID 1-concatenated virtual disk fails, the virtual disk is in a "Degraded" state. Rebooting the system may cause the virtual disk to change to a "Failed" state yet the virtual disk is still fully operational and can be restored to "OK" status once a functional array disk is added back to the RAID-1 set. Dell is working to resolve this problem. * Using the Storage Management Service "Advanced Create VDisk Wizard" may occasionally result in a vertical scrollbar of less than normal width. If this occurs, resizing the Server Administrator window will cause the vertical scrollbar to be redrawn correctly. * If a virtual disk, using the GUI, is renamed with a name containing multiple blank and consecutive spaces, the name is truncated to a single space after "Apply" is clicked. * When the "Open in a New Window" option is selected in the Storage Management Service Advanced Create VDisk Wizard, the current page is opened in a new window, rather than launching the selected option. ---------------------------------------------------------------------- STORAGE MANAGEMENT SERVICE ISSUES FOR RED HAT ENTERPRISE LINUX OPERATING SYSTEMS ---------------------------------------------------------------------- * If an array disk in a RAID 1-concatenated virtual disk fails, the virtual disk is in a Degraded state. The Check Consistency operation should not be performed on a virtual disk while it is in a degraded state. However, the task drop-down menu for a degraded RAID 1-concatenated virtual disk may display the "Check Consistency" option. Do not perform a consistency check until after appropriate actions are performed to restore the virtual disk. Dell is working to resolve this problem. * With Chinese or Japanese language browser settings, using the Storage Management Service Advanced Create VDisk Wizard may occasionally result in text overflowing the bottom of the side-by-side blue text boxes. ====================================================================== ISSUES FOR DIAGNOSTICS SERVICE ====================================================================== The following are open issues regarding Diagnostics service. ---------------------------------------------------------------------- ISSUES FOR ALL OPERATING SYSTEMS ---------------------------------------------------------------------- * If changes made to the "Server Preferences" page require a restart of the web server and the restart is performed from this page, then the results of any scheduled diagnostic test will not be updated on the "Diagnostic Result History" or "Diagnostic Status" pages. (140497) * Current DIMM status will not be reported by the Memory Pattern Test. To ensure that the status of the DIMM is reported correctly, first re-enumerate the list of devices and then check DIMM status. (138412) * Do not update the NIC drivers while running the tests. If you do, tests may produce unexpected results. * Clicking the "Back" button after scheduling tests on a device may result in unpredictable behavior.(138376) * Running NIC diagnostics which disconnect the network may also cause a Server Administrator user session to be logged out and disruption of applications that require or use a network connection. See the Diagnostics online help for details on NIC diagnostics behavior. (139133) * Tests executed from a user session may show a blank review page if re-enumeration is started in a separate user session.(137613) * During the Autoloader Self-test, the Tape Device Self-test displays a warning (Data on the media will be destroyed!) at the start. This message applies specifically to tape drives is not valid for Autoloaders. * If you are using Server Administrator on a system that is completely isolated on a network (cannot ping any other systems) and the "Automatically detect settings" check box is selected in the Local Area Network proxy settings page of Internet Explorer version 5.5 or earlier, you may experience performance problems in the Diagnostic Service. To correct this issue, deselect the "Automatically detect settings" check box. * Depending on the interval between Server Administrator startup and login, the "Diagnostics Service" tab may not be available in Server Administrator or listed on the "Health" page. Diagnostics Service waits for the Server Administrator to start completely before enumerating (scanning system for available devices to diagnose). If you press to refresh, the "Diagnostics Service" tab displays when enumeration is complete. This process can take several minutes on some systems. The "Diagnostics Service Link" does not work until the "Diagnostics Service" tab is displayed. * If your hard drive becomes full (no space left) and you run diagnostics on the managed system, Server Administrator does not show progress for the running diagnostics; instead, you see a blank page. You cannot cancel the tests because the blank page is shown instead of the progress page with the "Abort" button. To correct this issue, you must free up some space on your hard drive, reboot the system, and run the diagnostics again. * Scheduled diagnostics are only initiated if the web server is up and running. Any tasks scheduled in the past will not run until the next run time. * If the Secure Port Server is shut down when tests are executing (from the GUI or CLI), the tests might not complete because the JVM in which they were executing shuts down along with the server. This behavior is undefined. * Spare bank memory is not supported on some systems (such as a PowerEdge 2550). As a result, the spare bank fail-over state cannot be enabled. On such systems, the Instrumentation Service does not provide a way to check the fail-over state. The Memory Pattern test may pass on such systems because of ECC corrections. * Disconnecting the USB cable when running a diskette test on a USB diskette drive may produce unexpected results. On systems running Red Hat Enterprise Linux, the operating system may stop responding. On systems running Windows, the test may never complete. * Port 8000 is the default RMI Registry port used by the Diagnostic Service. Setting this to another port number, which is already in use, does not produce a warning. If port 8000 is already used by another application, the Diagnostic Service might not start. To correct this issue, make sure that port 8000 is free, or modify the "RMI_PORT" value in "DiagnosticSettings.properties" (installed in /openmanage/oldiags/lib) and restart the Secure Port Server. * Parallel port diagnostics only support base address 0x378h. * When a device is removed from the system or disabled from BIOS and a re-enumerate is performed, or when the system comes up, the device name and description of the removed hardware on the "Diagnostic Hardware Change History" page may display incomplete information. * If the RMI port is changed in the "Diagnostic Application Settings" page ("Preference -->Diagnostics"), the change does not take effect until the Secure Port Server is restarted. However, there is no option to restart the Secure Port Server from the "Diagnostics Application Settings" page. To correct this issue, restart the Secure Port Server manually using the Windows Services or the "service omawsd restart" command on systems running Red Hat Enterprise Linux. ---------------------------------------------------------------------- ISSUES FOR WINDOWS OPERATING SYSTEMS ---------------------------------------------------------------------- * If the Yosemite Tapeware application is installed on your system, the Diagnostic Service cannot discover and run diagnostics on IDE tape drives. To correct this problem, perform the following steps: 1. Locate the TapeWare configuration file. The default location is "C:\Program Files\TapeWare\TapeWare.ini". 2. Locate the file-section called "Configuration". 3. Add the following line to the "Configuration" section. releaseWhenUnused=Yes 4. Save the "TapeWare.ini" file, and reboot the system. * After installing the Server Administrator Diagnostic Service or restarting the Secure Port Server service, the following errors are logged in the Event Viewer System Log by the Removable Storage Service. "Type: Error, Source: DCOM" "Type: Error, Source: Removable Storage Service" These entries are logged because the Diagnostic Service must stop the Removable Storage Service, to enable scanning of the system for tape devices on which to perform diagnostics. After performing the scan, the Removable Storage Service is restarted. * Wait for 30 seconds before starting the Secure Port Server or re- enumerating from the "Diagnostic Selection" page, if any one of the following circumstances apply: - Network adapter is disabled or enabled. - Diagnostics are run and the Secure Port Server is restarted. ---------------------------------------------------------------------- ISSUES FOR RED HAT ENTERPRISE LINUX OPERATING SYSTEMS ---------------------------------------------------------------------- * Running the CD/DVD diagnostics on an audio CD in a bus-powered USB CD drive will cause the system to hang. This issue is caused due to a known problem with the USB driver that is installed with Red Hat Enterprise Linux 2.1 as well as Red Hat Enterprise Linux 3 Gold. This issue has been resolved in the Red Hat Enterprise Linux 3 Update 2. * The user may see a warning message ("Warning: locate: could not open database /var/lib/slocate/slocate.db no such file or directory") when "Secure Port Server" is not running and the "omdiag" command is run on systems running Red Hat Enterprise Linux. This issue occurs if Server Administrator is installed on a system freshly installed with Red Hat Enterprise Linux as the slocate database is not created during the installation. To avoid seeing the warning messages, run the "updatedb" command and then run the "omdiag" command.(137670) * When re-enumeration is in progress, do not restart the Secure Port Server. If you restart the Secure Port Server during re-enumeration, it may not respond properly, and you will need to restart it again. * The Intel NIC description may have some extra trailing characters on the Diagnostics selection page on systems running the Red Hat Enterprise Linux operating system. This issue does not impact the NIC functionality.(137194) * Running the CD/DVD Read Exerciser test on a bad CD medium may cause the test to run for a longer than normal duration. To shorten the test duration, run the test with the "Halt Execution of Test on First Error" option selected or in "Quick Test" mode from the "Diagnostic Test Execution Settings" page. The test can also be aborted by clicking the "Abort" link in the "Diagnostic Status" page. * You may see a warning message ("Warning: Locate: could not open database/var/lib/slocate/slocate.db no such file or directory") when "Secure Port Server" is not running and the "omdiag" command is run on systems running Red Hat Enterprise Linux. ====================================================================== ISSUES FOR REMOTE ACCESS ====================================================================== NOTE: The Remote Access Service is supported on PowerEdge 650, 700, 750, 800, 1600SC, 1650, 1750, 1800, 1850, 2600, 2650, 2800, 2850, 4600, 6600, 6650, 6800, and 6850 systems only. The following subsections list the currently known issues regarding implementation and operation of your RAC and the Remote Access Service in Server Administrator. ---------------------------------------------------------------------- ISSUES FOR THE DRAC 4 ---------------------------------------------------------------------- * Perform the following steps if you do not see the "Remote Access Controller" properties tab in the Server Administrator user interface, after installing it on a system with DRAC 4: 1. Make sure that the "Remote Access" service is running. 2. Refresh the Server Administrator user interface. If the "Remote Access Controller" properties tab still does not appear: - Close the Server Administrator user interface. - Restart the "Systems Management Data Manager" service. - Restart the "Secure Port Server" service. - Open the Server Administrator user interface and log in. * When connecting to a remote DRAC 4 using a Mozilla web browser, the Virtual Media feature may not be available. The browser displays the error: "Virtual Media Plug-in is not installed or running". This issue is caused by new Java applet security features of Mozilla 1.7.3 and newer. Perform the following steps to permanently authorize the applet for that specific browser: 1. Log in to DRAC 4 and navigate to the "Properties" page. 2. Change the Web address in the browser window from "https:///cgi/main" to "https:///rac4vm.xpi", and press Enter. Mozilla prompts you with an "Opening rac4vm.xpi" dialog, allowing you to save the file to your local file system. 3. Click "OK" and save the file to a temporary location (should be your home directory, by default). 4. After saving the file, close the browser. 5. Restart the browser, and specify the Web address of the "rac4vm.xpi" file (for example: file:///root/rac4vm.xpi). 6. Mozilla presents you with the "Software Installation" dialog: Click the "Install" button to continue. 7. After installation completes, close and restart the browser. 8. Now, log in to DRAC 4, and navigate to the Virtual Media link. The plug-in is installed and ready to use. 9. At this point, delete the "~/rac4vm.xpi" file. * The cfgDNSServer1 and cfgDNSServer2 properties of group cfgLanNetworking may be set to identical values while swapping addresses. Some performance may be lost temporarily during the swapping. The cfgLanNetworking group is configured using the "racadm config" command.(132894) ---------------------------------------------------------------------- ISSUES FOR DRAC III, DRAC III/XT, ERA, AND ERA/O ---------------------------------------------------------------------- * Remote Access Dial-Up Settings: If you change a DRAC III modem "Dial Mode" setting to "Tone" or "Pulse" using Server Administrator, IT Assistant displays the opposite setting. ---------------------------------------------------------------------- ISSUES FOR ALL OPERATING SYSTEMS ---------------------------------------------------------------------- * Server Administrator user interface and commands related to "local authentication enable" are not applicable for RAC firmware 3.20. The Active Directory authentication feature replaces "local operating system authentication" feature in this version of firmware. Due to this change, the following commands will return errors: racadm localauthenable omconfig rac authentication * Due to the fluctuations in the watchdog timer, the "Last Crash Screen" may not be captured when the Automatic System Recovery is set to a value less than 30 seconds. To ensure correct functioning of the Last Crash Screen feature, set the System Reset Timer to at least 30 seconds. * The cfgDNSServer1 and cfgDNSServer2 properties of group cfgLanNetworking may be set to identical values while swapping addresses. Some performance may be lost temporarily during the swapping. The cfgLanNetworking group is configured using the "racadm config" command.(132894) * The remote access controller uses FTP protocol to perform some of the Dell OpenManage commands. If a firewall is installed in the system, it may cause these commands to fail. The following Server Administrator CLI commands use FTP protocol to communicate with the RAC: omconfig rac uploadcert omconfig rac generatecert omupdate racfwupdate The following racadm commands use FTP protocol to communicate with the RAC: racadm sslcertupload racadm sslcsrgen racadm fwupdate * If the RAC configuration is reset to factory defaults using the "racadm racresetcfg" command, the RAC configuration tab in Server Administrator does not reflect the reset configuration settings until the system reboots. Also, the RAC configuration page in Server Administrator cannot be used to make any configuration changes until the system reboots. * The RAC does not support local RAC user IDs with special characters. When adding a local RAC user, use only alphanumeric characters for the user name. * While the RAC is resetting, the Instrumentation Service cannot read sensor data for certain systems. As a result, the voltage, temperature, and other probes may not be visible on the Server Administrator home page until the RAC has completed resetting. * The RAC may not send traps when your system is locked up. To enable traps to be sent when the system is locked up, you must configure the watchdog timer using the Server Administrator GUI. In the Server Administrator GUI, click the "Properties" tab and ensure that "Auto Recovery" is selected. The default value of the "Action On Hung Operating System Detection" setting is "None". "None" indicates that detection will not be performed. * RAC firmware 2.0 and higher does not support passwords with special characters (nonalphanumeric) only for RAC user IDs logging in using the web-based interface (with Local RAC Authentication). If you created RAC user IDs using previous versions of the firmware or if you created user IDs using Server Administrator that is running version 2.0 firmware on the managed system, you cannot log in to the RAC. Use one of the following four methods to correct this issue: - Change your passwords before updating the firmware. OR - Use the following CLI command to change the password: omconfig rac users username=xx userpassword=yy where "xx" is the original userid and "yy" is the new password. OR - Change the password through Server Administrator using the "User" tab. Ensure that the check box to change the password is checked. Enter a new password, and then enter it again to validate the change. OR - Use the racadm utility to change the password: racadm config -g cfgUserAdmin -o cfgUserAdminPassword -i where is the index of the user database entry to be modified and is the new password. * Depending on your network and proxy configurations and whether you are using Mozilla browser, you may need to enter the exact IP address of the RAC controller you are trying to access in the "No Proxy for" field of your browser. Perform the following steps: 1. Open your Mozilla browser. 2. Click "Edit". 3. Click "Preferences ...". 4. Click "Advanced" in the left sidebar. 5. Click "Proxies" in the left sidebar. 6. Enter the RAC IP address in the "No Proxy for:" field. 7. Click "OK" and then close the browser. * If the out-of-band RAC user interface was spawned off from the Server Administrator home page with a Mozilla browser, strings with extended ASCII characters may not display correctly in certain languages. This issue occurs because the browser is set to the UTF-8 character set by Server Administrator. To correct this issue, change the browser character coding to ISO-8859-1. For Japanese and Chinese, UTF-8 is the correct encoding for RAC pages. * When using Mozilla 1.6 to view the RAC web user interface, you must adjust your cookie settings to "Enable all cookies" by going to the menu options "Edit -> Preferences -> Privacy & Security -> Cookies" and then selecting "Enable all cookies". If you do not make this adjustment, you will not be able to log in to the web interface, and you will receive a message indicating that your user name and password are incorrect. ---------------------------------------------------------------------- ISSUES FOR WINDOWS OPERATING SYSTEMS ---------------------------------------------------------------------- * A dial-up network connection to the remote access controller is established by the RAC managed system software installer. The RAC software will not work properly if this dial-up connection is deleted or if a proxy is set up in the Internet settings. An InstallPPP utility is provided with the RAC software to restore the RAC PPP connection. This utility can also correct Internet connection problems with proxy server settings, when using the Windows 2003 operating system. You can run the utility from the Windows command prompt with the argument "CreateRACConnection" as shown below: c:\>installPPP CreateRACConnection * Applications that use InstallShield 3.x to install software may take longer to install if RAC Services are running. To reduce the software installation time, stop RAC Services before performing the installation. You must restart RAC Services after the installation is complete. * Due to functional details that are specific to Windows Dynamic DNS servers, the RAC internal PPP IP address is broadcast to the Dynamic DNS service on servers running Windows. The Dynamic DNS service stores that particular IP address in its DNS look-up table and associates it with the name of the system that hosts the RAC. This action causes problems with Active Directory under Windows. The default value for a RAC's internal PPP IP address is 192.168.234.235, but the address can be changed by the user. This issue is a known problem, and there is an article and a hot fix available from Microsoft. The Knowledge Base article number is Q292822. Downloading the hot fix and implementing the steps in the article solve the problem. * If you have used the "Systems Management Consoles" CD version 3.1, or earlier, to install RAC management station software on any system running a Windows operating system, you must remove any previous versions of the RAC management station software before installing a later version of the RAC management station software. To remove the RAC management station software on Windows, perform the following steps: 1. Insert the "Systems Management" CD into the CD drive. 2. When the installation application starts, click "Exit". 3. Open a command shell window: a. Click the "Start" button, and then click "Run". b. In the "Run" dialog box, type the following command and then press : cmd 4. Start the Install Shield uninstallation program to remove software: a. In the command shell window, type the following line (replacing x: with the actual drive letter of your CD drive, such as d:): x:\rac20\mtpkg\setup.exe b. Select "Remove", and then click "Next". c. Click "OK". d. Click "Finish". 5. Close the command shell window. * On systems running Windows, the RAC installation process requires a virtual modem connection named RACPORT to communicate between the operating system and the RAC controller. When any modem is added to the system, the operating system automatically creates a virtual fax device icon in the printers folder. The fax icon is not used by the RAC and can be deleted or ignored. * The mouse movement on a local system may appear jerky and erratic during console redirection. This behavior is evident especially when using menus or opening windows. * Resizing the Windows desktop to a resolution of 640 x 480 causes some information to not be visible in the browser window when using the RAC web-based interface. This issue occurs in Internet Explorer. To view a screen in its entirety when using a resolution of 640 x 480, you must enlarge the browser window. * While installing applications such as SQL Server 2000,if the RAC device (PCI Function 0, PCI Function 2 and RAC Virtual UART Port) is disabled and the RAC service is running, you may experience problems such as an application hang. To successfully install these applications you can either re-enable the driver else you can stop the service.(129915) ---------------------------------------------------------------------- ISSUES FOR RED HAT ENTERPRISE LINUX OPERATING SYSTEMS ---------------------------------------------------------------------- * While installing the Dell OpenManage systems management applications through the Nautilus File Manager, you must use the "Run" button and not the "Run In Terminal" button after choosing the "start.sh" script from the File Manager's file list. Use the "Run In Terminal" button for applications that do not open a window of their own (the "start.sh" script opens its own window). If you choose "Run In Terminal", you must restart the racvnc service after installing Dell OpenManage systems management applications by typing the following command: "service racvnc restart" * When using Console Redirection on a managed system running Red Hat Enterprise Linux, the focus (cursor moved back over an object) follows the cursor. Occasionally, the text windows in Console Redirection lose focus. Before attempting to type in a text window in a Console Redirection window, click the mouse in the text window's spacebar or top menu bar to ensure that your target text window has the focus on the correct window or application that you are attempting to use. ---------------------------------------------------------------------- ISSUES FOR NOVELL NETWARE OPERATING SYSTEMS ---------------------------------------------------------------------- * If a default bindery context is not set for a server, then a Fully Qualified Distinguished User Name is required to log in to Server Administrator. Consult the Novell documentation for details about setting a bindery context for a server. * When a remote "Reset", "Power Off", or "Power Cycle" is issued through the RAC on NetWare, some NetWare applications may require user interaction to close application windows. If this action is necessary, you should use the RAC console redirection to manually close the application windows to allow NetWare to shut down. * During normal operation of the DRAC III managed system under NetWare 5.1 and NetWare 6.0, the operating system periodically displays the following messages: "LCP is down: **PPP did not receive a response from peer for several Echo-Requests sent**" "Call disconnection for protocol IP to destination RAC3. The event occurred due to a link failure." These messages do not indicate errors. They are generated when the RAC PPP connection is temporarily unavailable (the connection may be unavailable when the card is reconfigured or new users are added). The PPP connection is automatically re-established, and no user action is required. Therefore, the user should not attempt to manually re-establish the connection. * Some racadm commands intermittently fail when executing locally on a system with NetWare. ###################################################################### Information in this document is subject to change without notice. (C) 2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: "Dell", "PowerEdge", "PowerVault", and "Dell OpenManage" are trademarks of Dell Inc.; "Intel" is a registered trademark of Intel Corporation; "Microsoft", "Windows", and "Windows NT" are registered trademarks of Microsoft Corporation; "Novell" and "NetWare" are registered trademarks of Novell, Inc.; "Red Hat" is a registered trademark of Red Hat, Inc. "EMC" and "Navisphere" are registered trademarks of EMC Corporation; "VERITAS" is a registered trademark and "Backup Exec" is a trademark of VERITAS Software Corporation. Server Administrator uses the OverLIB JavaScript library. This library can be obtained from www.bosrup.com. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. February 2005