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Dell™ Latitude™ XT User's Guide

  Finding Information

  Getting Help

Finding Information

NOTE: Some features or media may be optional and may not ship with your Tablet-PC. Some features or media may not be available in certain countries.

NOTE: Additional information may ship with your Tablet-PC.

What Are You Looking For?	Find It Here
A diagnostic program for my Tablet-PC Drivers for my Tablet-PC My device documentation	Drivers and Utilities Media NOTE: The Drivers and Utilities media may be optional and may not ship with your Tablet-PC
Notebook System Software (NSS)	Documentation and drivers are already installed on your Tablet-PC. You can use the Drivers and Utilities media to reinstall drivers (see Reinstalling Drivers and Utilities) or to run the Dell Diagnostics (see Dell Diagnostics). Readme files may be included on your media to provide last-minute updates about technical changes to your Tablet-PC or advanced technical-reference material for technicians or experienced users.             NOTE: Drivers and documentation updates can be found at support.dell.com.
How to set up my Tablet-PC Basic troubleshooting information How to run the Dell Diagnostics	Quick Reference Guide NOTE: This document may be optional and may not ship with your Tablet-PC. NOTE: This document is available as a PDF at support.dell.com.
Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End-User License Agreement	Dell™ Product Information Guide
How to set up my Tablet-PC Summary of your Tablet-PC features Available accessories for your Tablet-PC	Quick Reference Card NOTE: This document is available as a PDF at support.dell.com. This publication may not be included with your system.
Service Tag and Express Service Code Microsoft® Windows® License Label	Service Tag and Microsoft® Windows® License NOTE: Your Tablet-PC's Service Tag label is located on the bottom of your Tablet-PC near the memory and Mini-Card cover (see Bottom View). NOTE: You can also find your Service Tag information through the System Setup program. See System Setup Screens. Your Tablet-PC's Service Tag contains both a Service Tag number and an Express Service Code. Use the Service Tag to identify your Tablet-PC when you use support.dell.com or contact support. Enter the Express Service Code to direct your call when contacting support.         NOTE: Your Tablet-PC's Microsoft® Windows® License label is located under the main battery in the battery bay of your Tablet-PC (see Removing the Main Battery). Use the product key on the license label if you need to reinstall your operating system. NOTE: As an increased security measure, the newly designed Microsoft Windows license label incorporates a missing portion or "hole" to discourage removal of the label.
Solutions — Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions Community — Online discussion with other Dell customers Upgrades — Upgrade information for components, such as the system memory, the hard drive, and the operating system Customer Care — Contact information, service call and order status, warranty, and repair information Service and Support — Service call status and support history, service contract, online discussions with technical support Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for my Tablet-PC Reference — Tablet-PC documentation, details on my Tablet-PC configuration, product specifications, and white papers Downloads — Certified drivers, patches, and software updates	Dell Support Website — support.dell.com NOTE: Select your region or business segment to view the appropriate support site.
Notebook System Software (NSS) — If you reinstall the operating system for your Tablet-PC, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for processors, optical drives, USB devices, and so on. NSS is necessary for correct operation of your Dell Tablet-PC. The software automatically detects your Tablet-PC and operating system, and installs the updates appropriate for your configuration.	To download Notebook System Software: Go to support.dell.com and click Drivers & Downloads. Enter your Service Tag or Product Type and Product Model, and click Go. Scroll to System and Configuration Utilities® Dell Notebook System Software and click Download Now. Select Drivers & Downloads and click Go. NOTE: The support.dell.com user interface may vary depending on your selections.
Software upgrades and troubleshooting hints — Frequently asked questions, hot topics, and general health of your computing environment	Dell Support Utility (Windows Vista®) The Dell Support Utility is an automated upgrade and notification system installed on your Tablet-PC. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the icon in the Windows Notification area. For more information, see Dell Support Utility for Windows Vista.
How to find information about your Tablet-PC and its components How to connect to the Internet How to add user accounts for different people How to transfer files and settings from another Tablet-PC	Windows Welcome Center The Windows Welcome Center automatically appears when you use the Tablet-PC for the first time. You can choose to have it appear every time you start your Tablet-PC, or turn it off. Once turned off, to access the Welcome Center: Windows Vista — Click Start ® Welcome Center. Windows XP — Click Start® Help and Support® Welcome to Tablet PC.
How to use Microsoft Windows Vista and Windows XP How to work with programs and files How to personalize my desktop	Windows Help and Support Click Start (or Start in Windows XP)® Help and Support. In Search Help, type a word or phrase that describes your problem, and then press <Enter> or click the magnifying glass. Click the topic that describes your problem. Follow the instructions on the screen.
Information on tablet features and functionality, network activity, the Power Management Wizard, hotkeys, and other items controlled by Dell QuickSet	Dell QuickSet Help To view Dell QuickSet Help, press the QuickSet tablet settings button (see Front View), or right-click the QuickSet icon in the Microsoft® Windows® Notification area, and select Help. The Windows Notification area is located in the lower-right corner of your screen.
How to reinstall my operating system	Operating System Media
	The operating system is already installed on your Tablet-PC. To reinstall your operating system, use the Operating System media. See Reinstalling the Operating System.
	After you reinstall your operating system, use the Drivers and Utilities media to reinstall drivers for the devices that came with your Tablet-PC. Your operating system product key is on the Microsoft® Windows®; License Label located in your Tablet-PC's main battery bay (see Removing the Main Battery). NOTE: The color of your media varies based on the operating system you ordered.

Getting Help

Obtaining Assistance

CAUTION: Before working inside your Tablet-PC, follow the safety instructions located in the Product Information Guide.

If you experience a problem with your Tablet-PC, complete the following steps to troubleshoot and diagnose the problem:

1. See Troubleshooting for information and procedures that pertain to the problem your Tablet-PC is experiencing.
   
   
2. Run Dell Diagnostics. See Dell Diagnostics.
   
   
3. Fill out the Diagnostics Checklist. This checklist helps you to organize information Dell's support services will need to troubleshoot your Tablet-PC.
   
   
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See Online Services for a more extensive list of Dell Support online services and features.
   
   
5. If the preceding steps have not resolved the problem, see Contacting Dell.
   
   

NOTE: Call Dell Support from a telephone at or near the Tablet-PC so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see Technical Support and Customer Service.

Dell Support Service

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses Tablet-PC-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see Before You Call, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your Tablet-PC through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

• Dell Support websites
  
  

support.dell.com

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

• Dell Support e-mail addresses
  
  

mobile_support@us.dell.com

support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only)

apsupport@dell.com (Asian/Pacific countries only)

• Dell Marketing and Sales e-mail addresses
  
  

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

• Anonymous file transfer protocol (FTP)
  
  

ftp.dell.com

Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see Contacting Dell.

Automated Order-Status Service

To check on the status of any Dell products you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see Contacting Dell.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see Contacting Dell.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see Contacting Dell.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
   
   

For the telephone number to call for your region, see Contacting Dell.

2. Include a copy of the invoice and a letter describing the reason for the return.
   
   
3. Include a copy of the Diagnostics Checklist (see Diagnostics Checklist), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see Dell Diagnostics).
   
   
4. Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit.
   
   
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
   
   

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the bottom of your Tablet-PC).

Remember to fill out the Diagnostics Checklist (see Diagnostics Checklist). If possible, turn on your Tablet-PC before you call Dell for assistance and call from a telephone at or near the Tablet-PC. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the Tablet-PC itself. Ensure that the Tablet-PC documentation is available.

CAUTION: Before working inside your Tablet-PC, follow the safety instructions in your Product Information Guide.

Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the bottom of your Tablet-PC):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the Tablet-PC is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Visit support.dell.com.
   
   
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
   
   
3. Click Contact Us on the left side of the page.
   
   
4. Select the appropriate service or support link based on your need.
   
   
5. Choose the method of contacting Dell that is convenient for you.
   
   

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