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Getting Help: Dell PowerEdge 2300 Systems Installation and Troubleshooting Guide
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Getting Help: Dell™
PowerEdge™ 2300 Systems Installation and Troubleshooting Guide
This section
describes the tools Dell provides to help you when you have a problem with your computer.
It also tells you when and how to call Dell for technical or customer assistance in the
following situations:
- If you have a technical problem, read the
next section, Technical Assistance.
- If you are looking for information about a
specific subject or about Dell's services, read Help Tools.
- If you have a problem with your order, read
Problems With Your Orde.
- If you need to return an item for warranty
repair or credit, read Returning Items for Warranty Repair or Credit.
- If you would like to place an order or need
information about additional products available from Dell, call Dell at the appropriate
telephone number listed in Dell Contact Numbers.
If you need
assistance with a technical problem, perform the following steps:
1. Review
the remaining documentation that accompanied your Dell computer system.
To decide which
document has the answers you need, consult the Preface.
2. Run the
diagnostics for your Dell computer system.
See Running the Dell Diagnostics for
instructions on using the Dell Diagnostics program.
3. Make a
copy of the Diagnostics Checklist (found later in this section), and fill it out.
 NOTE: Save the Diagnostics Checklist in
this chapter as a master so you can use it to make copies as needed.
On your copy of
the Diagnostics Checklist, document any error messages or beep codes as they occur so you
can inform the Dell technician of them. Describe what you were doing when the error
occurred. Note the steps you have taken to solve the problem.
4. Use the
AutoTech service for help with installation and troubleshooting procedures.
For
instructions on using the AutoTech service, see AutoTech
Service.
5. If the
preceding steps have not resolved the problem and you need to talk to a Dell technician,
you can call Dell's customer technical support service.
Before you call
Dell, convert your service tag number into an express service code. When prompted by
Dell's automated telephone system, enter the express service code to route your call
directly to the proper support personnel.
If you did not
convert your service tag number to an express service code the first time you turned on
the computer, do it before you call Dell for technical assistance. Find the Express
Service Code icon in the Dell Accessories folder or program group. Double-click the icon
and follow the directions.
NOTE: Dell's Express Service may not be
available in all countries.
For
instructions on using the technical support service, see Technical Support Service and
Before You Call.
Dell
provides a number of tools to assist you. Table 1 lists subjects you
may want information about, tasks you may want to perform, and the tool(s) you can use for
help. Each tool is described later in this section.
Subject or Task
|
Tool
|
BIOS revisions |
TechConnect BBS |
Frequently asked questions |
AutoTech service |
Information about Dell, its products, and its service and
support policies |
TechFax service, TechConnect BBS, World Wide Web on the Internet |
Installation instructions |
Installation and Troubleshooting Guide, technical support
service, AutoTech service |
Interrupt maps |
TechFax service |
Ordering parts |
Technical support service, TechConnect BBS |
Software update information |
TechFax service |
System board layouts |
TechFax service, Installation and Troubleshooting Guide |
Technical notes on system compatibility and revisions |
TechFax service |
Technical training class information |
TechFax service |
Technical specifications |
TechFax service, User's Guide |
Troubleshooting, step-by-step instructions |
Installation and Troubleshooting Guide, Dell Diagnostics
program, AutoTech service |
Unresolved problems requiring assistance from a Dell technician |
Technical support service, TechConnect BBS |
NOTE: For the full name of an abbreviation or acronym used in this table,
see the Abbreviations and Acronyms. |
The Dell
PowerEdge 2300 Systems User's Guide includes information about system features,
drivers and utilities, the System Setup program, the Resource Configuration Utility, and
connecting external devices.
World Wide Web on the Internet
Dell can be
accessed electronically on the Internet via a World Wide Web site, a file transfer
protocol (FTP) site, and electronic mail (e-mail) using the following addresses:
http://www.dell.com/
http://www.dell.com/intl/apcc/ (for Asian/Pacific countries only)
http://www.dell.com/euro/ (for Europe only)
ftp.dell.com/
Log in
as user: anonymous, and use your
e-mail address as your password.
- Electronic Support Service
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
- Electronic Information Service
info@dell.com
Commercial Online Services
Dell can be
accessed electronically via CompuServe ® by typing GO DELL.
Dell
Diagnostics Program
Every Dell
computer system comes with the Dell Diagnostics, a program that can help you determine
what is wrong with the computer system when it does not operate correctly. This program
provides valuable information for you and for Dell technicians should you need to call
Dell.
See Running the Dell Diagnostics for
instructions on using the diagnostics. You can use this diagnostic program to test major
components or devices in the computer system, if the computer can boot.
Dell's
automated technical support service--AutoTech--provides recorded answers to the questions
most frequently asked by Dell customers.
When you
call AutoTech, you use your touch-tone telephone to select the subjects that correspond to
your questions. You can even interrupt an AutoTech session and continue the session later.
The code number that the AutoTech service gives you allows you to continue your session
where you ended it.
The
information available through AutoTech includes:
- Specifications and prices for Dell computers
currently on sale
- Installation instructions for Dell computers
and peripherals
- Answers to questions about MS-DOS and the
Microsoft Windows 95 and Windows 3.x operating systems
- Help in troubleshooting your Dell systems
The AutoTech
service is available 24 hours a day, seven days a week. You can also access this service
through the technical support service. For the telephone number to call, see Dell Contact Numbers.
NOTE: AutoTech is not always available
in all locations outside the continental U.S. Please call your local Dell representative
for information on availability.
TechFax Service
Dell takes
full advantage of fax technology to serve you better. Twenty-four hours a day, seven days
a week, you can call the Dell TechFax line toll-free for all kinds of technical
information.
Using a
touch-tone phone, you can select from a full directory of topics. The technical
information you request is sent within minutes to the fax number you designate. TechFax
information includes:
- Interrupt maps, system board layouts, and
specifications.
- Technical notes on system compatibility and
revisions.
- News on updates for operating systems and
applications.
- Descriptions of available technical training
classes. For Dell-certified technicians, TechFax offers information such as parts lists,
drawings, and maintenance and repair data.
For the
TechFax telephone number to call, see Dell Contact Numbers.
NOTE: TechFax is not always available
in all locations outside the continental U.S. Please call your local Dell representative
for information on availability.
TechConnect BBS
Use your
modem to access Dell's TechConnect Bulletin Board Service (BBS) 24 hours a day, seven days
a week. The service is menu-driven and fully interactive. The modem settings for the BBS
are 8 bit, no parity, 1 stop bit.
You can use
the BBS to do the following:
- Send questions to a Dell technician
- Request a follow-up call or leave a message
for a Dell technical support specialist
- Order parts
- Download basic input/output system (BIOS) and
video driver upgrades
- Download updates
For the BBS
telephone number to call, see Dell Contact Numbers.
|
NOTE: The TechConnect BBS is
not always available in all locations outside the continental U.S. Please call your local
Dell representative for information on availability. |
Automated Order-Status System
You can call
this automated service to check on the status of any Dell products that you have ordered.
A recording prompts you for the information needed to locate and report on your order. For
the telephone number to call, see Dell Contact Numbers.
|
NOTE: The Automated
Order-Status System is not always available in all locations outside the continental U.S.
Please call your local Dell representative for information on availability. |
Dell's
industry-leading hardware technical support service is open 24 hours a day, seven days a
week. At any hour of any day, a Dell technical expert is ready with the answers to your
questions about Dell hardware.
Our
technical support staff pride themselves on their track record: more than 90 percent of
all problems and questions are taken care of in just one toll-free call, usually in less
than ten minutes. When you call, our experts can refer to records we keep on your specific
Dell system to better understand your particular question. Our technical support staff use
computer-based diagnostics to provide fast, accurate answers to your questions.
To contact
Dell's technical support service, first refer to Before You
Call and then call the number for your country as listed in Dell Contact Numbers. (For information about receiving
technical assistance in the U.K., refer to the Placing a Service Call card that came with
your computer.)
NOTE: Technical support services may
vary outside the continental U.S. Contact your local Dell representative for more
information.
If you have
a problem with your order, such as missing parts, wrong parts, or incorrect billing,
contact Dell Computer Corporation for customer assistance. Have your invoice or packing
slip handy when you call. For the telephone number to call, see Dell Contact Numbers.
If you need
information about additional products available from Dell Computer Corporation, or if you
would like to place an order, a sales specialist will be glad to help. For the telephone
number to call, see Dell
Contact Numbers.
Prepare all
items being returned, whether for repair or credit, as follows:
1. Call
Dell to obtain an authorization number, and write it clearly and prominently on the
outside of the box.
For the
telephone number to call, see Dell Contact Numbers.
2. Include
a copy of the invoice and a letter describing the reason for the return.
3. Include
a copy of the Diagnostics Checklist indicating the tests you have run and any error
messages reported by the Dell Diagnostics.
4. Include
any accessories that belong with the item(s) being returned (power cables, software
diskettes, guides, and so on) if the return is for credit.
5. Pack
the equipment to be returned in the original (or equivalent) packing materials.
You are
responsible for paying shipping expenses. You are also responsible for insuring any
product returned, and you assume the risk of loss during shipment to Dell Computer
Corporation. Collect on delivery (C.O.D.) packages are not accepted.
Returns that
are missing any of the preceding requirements will be refused at our receiving dock and
returned to you.
Keep a
record of your diagnostic and troubleshooting activities by photocopying the Diagnostics
Checklist in Figure 1 and filling it out whenever you experience a
problem with the computer system.
NOTE: Be sure to save the checklist in Figure 1 as a master, so you can use it to make copies as needed.
If you need
to call Dell Computer Corporation for assistance, you will be able to inform the support
technician of the actions you have taken to resolve the problem. If you must return a
piece of hardware to Dell, a technician will assign a Return Material Authorization
Number. Record the number on the checklist, and include the completed checklist in the
shipping box.
Dell's
technical support staff uses computer-based diagnostics to provide fast, accurate answers
to your questions. When you call, the technical support staff refers to records regarding
your specific Dell computer to better understand your particular question.
NOTE: Have your express service code
ready when you call. The code helps Dell's automated support telephone system direct your
call more efficiently.
If possible,
turn your system on before you call Dell for technical assistance and call from a
telephone at or near the computer. You may be asked to type some commands at the keyboard,
relay detailed information during operations, or try other troubleshooting steps possible
only at the computer system itself. Make sure the computer's user documentation is
available.
 |
WARNING:
If you need to remove the computer covers, be sure to first disconnect the computer
system's power and modem cables from all electrical outlets. |
.Figure 1
Diagnostics Checklist
When you
need to contact Dell, use the telephone numbers and codes provided in Tables 11-2 and
11-3. Table 2 provides the various codes required to make
long-distance and international calls. Table 3 provides local
telephone numbers, area codes, and toll-free numbers, if applicable, for each department
or service available in various countries around the world. If you are making a
direct-dialed call to a location outside of your local telephone service area, determine
which codes to use (if any) in Table 2 in addition to the local
numbers provided in Table 3. For example, to place an international
call from Paris, France to Bracknell, England, dial the international access code for
France followed by the country code for the U.K., the city code for Bracknell, and then
the local number as shown in the following illustration.
To place a
long-distance call within your own country, use area codes instead of international access
codes, country codes, and city codes. For example, to call Paris, France from Montpellier,
France, dial the area code plus the local number as shown in the following illustration.
The codes required depend on where you are calling from as well as the destination of your
call; in addition, each country has a different dialing protocol. If you need assistance
in determining which codes to use, contact a local or an international operator.
|
NOTE: Toll-free numbers are
for use only within the country for which they are listed. Area codes are most often used
to call long distance within your own country (not internationally)--in other words, when
your call originates in the same country you are calling. |
Country
(City)
|
International
Access Code
|
Country
Code
|
City Code
|
Australia (Sydney) |
0011 |
61 |
2 |
Austria (Vienna) |
900 |
43 |
1 |
Belgium (Brussels) |
00 |
32 |
2 |
Brunei |
-- |
673 |
-- |
Canada (North York, Ontario) |
011 |
-- |
Not required |
Chile (Santiago) |
-- |
56 |
2 |
China (Xiamen) |
-- |
86 |
592 |
Czech Republic (Prague) |
00 |
420 |
2 |
Denmark (Horsholm) |
009 |
45 |
Not required |
Finland (Helsinki) |
990 |
358 |
9 |
France (Paris) (Montpellier) |
00 |
33 |
(1) (4) |
Germany (Langen) |
00 |
49 |
6103 |
Hong Kong |
001 |
852 |
Not required |
Ireland (Bray) |
16 |
353 |
1 |
Italy (Milan) |
00 |
39 |
2 |
Japan (Kawasaki) |
001 |
81 |
44 |
Korea (Seoul) |
001 |
82 |
2 |
Luxembourg |
00 |
352 |
-- |
Macau |
-- |
853 |
Not required |
Malaysia (Penang) |
00 |
60 |
4 |
Mexico (Colonia Granada) |
95 |
52 |
5 |
Netherlands (Amsterdam) |
00 |
31 |
20 |
New Zealand |
00 |
64 |
-- |
Norway (Lysaker) |
095 |
47 |
Not required |
Poland (Warsaw) |
011 |
48 |
22 |
Singapore (Singapore) |
005 |
65 |
Not required |
South Africa (Johannesburg) |
09/091 |
27 |
11 |
Spain (Madrid) |
07 |
34 |
1 |
Sweden (Upplands Vasby) |
009 |
46 |
8 |
Switzerland (Geneva) |
00 |
41 |
22 |
Taiwan |
002 |
886 |
-- |
Thailand |
001 |
66 |
-- |
U.K. (Bracknell) |
010 |
44 |
1344 |
U.S.A. (Austin, Texas) |
011 |
1 |
Not required |
Country
(City)
|
Area Local Number or
Department
Name or Service Code Toll-Free Number
|
Australia
(Sydney) |
Customer Technical Support
(Dell Dimension™ systems only) 1-300-65-55-33
Customer
Technical Support (Other systems) toll free: 1-800-808-378
Customer Care
toll free: 1-800-819-339
Corporate Sales
toll free: 1-800-808-385
Transaction Sales
toll free: 1-800-808-312
Fax
toll free: 1-800-818-341 |
Austria*
(Vienna) |
Switchboard 491 04 0
Technical Support
0660-8779 |
Belgium*
(Brussels) |
Customer Technical Support 02 4819288
Sales
toll free: 0800 16884
SalesFax 02
4819299
Switchboard 02
4819100
Fax 02 4819299 |
Brunei
NOTE:
Customers in Brunei call Malaysia for sales, customer, and technical assistance. |
Customer Technical Support (Penang, Malaysia) 810 4966
Customer Service
(Penang, Malaysia) 810 4949
Transaction Sales
(Penang, Malaysia) 810 4955 |
* For technical assistance in this country after normal working
hours, use one of the following numbers:
(353-1) 204 4008 or (353-1) 286 5908 (English only--the call is rerouted to the U.S.A.). |
Canada
(North York,
Ontario)
NOTE:
Customers in Canada call the U.S.A. for access to TechConnect BBS. |
Automated Order-Status System
toll free: 1-800-433-9014
AutoTech
(Automated technical support) toll free: 1-800-247-9362
Customer Care
(From outside Toronto) toll free: 1-800-387-5759
Customer Care
(From within Toronto) 416 758-2400
Customer
Technical Support toll free: 1-800-847-4096
Sales (Direct
Sales--from outside Toronto) toll free: 1-800-387-5752
Sales (Direct
Sales--from within Toronto) 416 758-2200
Sales (Federal
government,
education, and medical) toll free: 1-800-567-7542
Sales (Major
Accounts) toll free: 1-800-387-5755
TechConnect BBS
(Austin, Texas, U.S.A.) 512 728-8528
TechFax
toll free: 1-800-950-1329 |
Chile
(Santiago)
NOTE:
Customers in Chile call the U.S.A for sales, customer, and technical assistance. |
Sales, Customer Support, and Technical Support
toll free: 1230-020-4823 |
China
(Xiamen)
|
Customer Service 800-858-2437
Sales
800-858-2222 |
Czech Republic*
(Prague) |
Technical Support 02 8728 221
Customer Service
and Sales 02 879250
TechConnect BBS
02 66710274 |
Denmark*
(Horsholm) |
Customer Care, Technical Support, and Sales
toll free: 800 171 62 |
Finland*
(Helsinki) |
Customer Support and Technical Support
toll free: 0800-534 55
Sales
toll free: 0800-33 55 |
* For technical assistance in this country after normal working
hours, use one of the following numbers:
(353-1) 204 4008 or (353-1) 286 5908 (English only--the call is rerouted to the U.S.A.). |
France*
(Paris/Montpellier) |
Technical Support (Paris) 01 47 62 68 90
Technical Support
(Montpellier) 04 67 06 62 86
Customer Care
(Major Accounts) (Paris) 01 47 62 69 39
Customer Care
(VAR Accounts) (Paris) 01 47 62 69 26
Customer Care
(Direct Sales) (Paris) 01 47 62 69 76
TechFax
(Montpellier) 04 67 22 53 11
TechConnect BBS
(Montpellier) 04 67 22 53 04
Switchboard
(Paris) 01 47 62 68 50
Switchboard
(Montpellier) 04 67 06 65 51 |
Germany*
(Langen) |
Customer Technical Support 06103 971-200
Customer Care
06103 971-500
TechConnect BBS
06103 971-666
Sales 06103
971-460 |
Hong Kong
NOTE:
Customers in Hong Kong call Malaysia for customer assistance. |
Technical Support toll free: 800 96 4107
Customer Service
(Penang, Malaysia) 810 4949
Transaction Sales
toll free: 800 96 4109
Corporate Sales
toll free: 800 96 4108 |
Ireland*
(Bray) |
Customer Technical Support 1-850-543-543
Sales
1-850-235-235
SalesFax 01
286 2020
Fax 01
286 6848
TechConnect BBS
01 204 4761
TechFax 01
204 4044
Switchboard 01
286 0500 |
Italy*
(Milan) |
Switchboard 264 21 820
Fax
264 13 420 |
* For technical assistance in this country after normal working
hours, use one of the following numbers:
(353-1) 204 4008 or (353-1) 286 5908 (English only--the call is rerouted to the U.S.A.). |
Japan
(Kawasaki) |
Technical Support toll free: 0088-22-7890
Customer Care 044
556-4240
Direct Sales 044
556-3344
Commercial Sales
044 556-3430
556-3440
Switchboard 044
556-4300 |
Korea
(Seoul)
NOTE:
Customers in Korea call Malaysia for customer assistance. |
Technical Support toll free: 080-200-3800
Transaction Sales
toll free: 080-200-3600
Corporate Sales
toll free: 080-200-3900
Customer Service
(Penang, Malaysia) 810 4949
Fax 394 3122
Switchboard
287 5600 |
Latin America
NOTE:
Customers in Latin America call the U.S.A. for sales, customer, and technical assistance. |
Customer Technical Support
(Austin, Texas, U.S.A.) 512 728-4093
Customer Service
(Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical
Support and Customer Service)
(Austin, Texas, U.S.A.) 512 728-3883
Sales (Austin,
Texas, U.S.A.) 512 728-4397
SalesFax (Austin,
Texas, U.S.A.) 512 728-4600
728-3772 |
Luxembourg*
NOTE:
Customers in Luxembourg may call Belgium for sales, customer, and technical assistance as
well as the SalesFax service, and they call the Netherlands for the TechFax and
TechConnect BBS services. |
Customer Technical Support (Brussels, Belgium)
toll free: 0800 2109
Customer Service
(Luxembourg) 295151
Customer Service
(Brussels, Belgium) 02 481 92 99
SalesFax
(Brussels, Belgium) 02 481 92 44
TechFax
(Amsterdam, Netherlands) 682 91 06
TechConnect BBS
(Amsterdam, Netherlands) 686 65 04 |
* For technical assistance in this country after normal working
hours, use one of the following numbers:
(353-1) 204 4008 or (353-1) 286 5908 (English only--the call is rerouted to the U.S.A.). |
Macau
NOTE: Customers in Macau call Malaysia
for customer assistance. |
Technical Support toll free: 800 582
Customer Service
(Penang, Malaysia) 810 4949
Transaction Sales
toll free: 0800 581 |
Malaysia
(Penang) |
Technical Support
toll free: 1 800 888 298
Customer Service
04 810 4949
Transaction Sales
toll free: 1 800 888 202
Corporate Sales
toll free: 1 800 888 213 |
Mexico
(Colonia Granada)
NOTE:
Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and
AutoTech. |
Automated Order-Status System
(Austin, Texas, U.S.A.) 512 728-0685
AutoTech
(Automated technical support)
(Austin, Texas, U.S.A.) 512 728-0686
Customer
Technical Support 525 228-7870
Sales 525
228-7811
toll free: 91-800-900-37
toll free: 91-800-904-49
Customer Service
525 228-7878
Main 525 228-7800 |
Netherlands*
(Amsterdam) |
Customer Technical Support 020 5818838
Direct Sales
toll free: 0800-0663
Direct SalesFax
020 682 7171
Corporate Sales
020 581 8818
Corporate
SalesFax 020 686 8003
TechConnect BBS
020 686 6504 |
New Zealand |
Technical Support
(Dell Dimension systems only) ($2.50 + GST per call) 0900 51010
Technical Support
(Other systems) 0800 446 255
Customer Service
0800 444 617
Sales
0800 441 567
Fax
0800 441 566 |
Norway*
(Lysaker) |
Customer Technical Support and Customer Service 22-67 50 00
Sales 67-125 711 |
Poland*
(Warsaw) |
Switchboard 60 61 999
Fax 60 61 998 |
Singapore
(Singapore)
NOTE:
Customers in Singapore call Malaysia for customer assistance. |
Technical Support toll free: 800 6011 051
Customer Service
(Penang, Malaysia) 04 810 4949
Transaction Sales
toll free: 800 6011 054
Corporate Sales
toll free: 800 6011 053 |
South Africa
(Johannesburg) |
Switchboard 011 709 7700
Technical Support
011 709 7710
Fax 011
706 0495 |
Southeast Asian/
Pacific Countries
(excluding
Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand,
Singapore, Taiwan, and Thailand--see individual listings for these countries) |
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia) 60 4 810-4810 |
Spain*
(Madrid) |
Technical Support 91 902 100 130
Customer Service
91 329 10 80
TechConnect BBS
91 329 33 53
Sales 91
902 100 185
Switchboard 91
722 92 00 |
Sweden*
(Upplands Vasby) |
Technical Support 08 590 05 199
Customer Care 08
590 05 169
TechConnect BBS
08 590 05 591
Sales 08
590 05 185 |
* For technical assistance in this country after normal working
hours, use one of the following numbers:
(353-1) 204 4008 or (353-1) 286 5908 (English only--the call is rerouted to the U.S.A.). |
Switzerland*
(Geneva) |
Technical Support 0844 811 411
Commercial
Services 022 799 01 01
Customer Service
022 799 01 50
Fax 022
799 01 90 |
Taiwan
NOTE:
Customers in Taiwan call Malaysia for customer assistance. |
Technical Support
toll free: 0080 651 226/0800 33 557
Customer Service
(Penang, Malaysia) 810 4949
Transaction Sales
toll free: 0080 651 228/0800 33 556
Corporate Sales
toll free: 0080 651 227/0800 33 555 |
Thailand
NOTE:
Customers in Thailand call Malaysia for customer assistance. |
Technical Support toll free: 0880 060 07
Customer Service
(Penang, Malaysia) 810 4949
Sales
toll free: 0880 060 06 |
U.K.*
(Bracknell) |
Customer Technical Support
(Dell Dimension systems) 01344 720111
Customer
Technical Support
(Other systems) 01344 723723
Customer Care
01344 720110
TechFax 01344
723178
TechConnect BBS
01344 723858
Sales 01344
720000 |
* For technical assistance in this country after normal working
hours, use one of the following numbers:
(353-1) 204 4008 or (353-1) 286 5908 (English only--the call is rerouted to the U.S.A.). |
U.S.A.
(Austin, Texas) |
Automated Order-Status System
toll free: 1-800-433-9014
AutoTech
(Automated technical support) toll free: 1-800-247-9362
Customer
Technical Support for Servers
(Return Material Authorization
Numbers--warranty repairs) toll free: 1-800-967-1068
Dell Customer
Service
(Credit Return Authorization Numbers) toll free: 1-800-624-9897
Dell Sales
toll free: 1-800-247-4618
DellWare™
toll free: 1-800-753-7201
DellWare FaxBack
Service 512 728-1681
Fee-Based
Technical Support toll free: 1-800-433-9005
Sales (Catalogs)
toll free: 1-800-426-5150
Spare Parts
Sales:
Dell Direct1
toll free: 1-800-274-1490
Major Accounts2
toll free: 1-800-357-3355
Fax
toll free: 1-800-727-8320
TechFax
toll free: 1-800-950-1329
TechConnect BBS
512 728-8528
Switchboard 512
338-4400 |
1 Use this telephone number if your call is about a system
purchased for home, personal, or small-business use.
2 Use this
telephone number if you are calling for an established Dell national account (have your
account number handy), if you work for a governmental agency (local, state, or federal),
or if you work for an educational or medical institution. |
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