How can I return my Dell Order?

How can I return my Dell Order?

Support Options

Support Home Page

Returns & Cancellations


Click on a Question below to see the answer

  Return to the main Order Support page

QHow can I Return my Dell Order?

If you bought a Dell Tablet /Cell phone with Dell and wish to return it, please call us on +44-844-444-3244.

For other products, please contact us within 7 working days of delivery if you want to return a product - and we will arrange for it to be collected.

A charge will be payable to cover the cost of collection – but we will simply deduct this from your refund.

The cost of collection varies depending on the product being returned, however as a guide:

Product being returnedCharge applied
Desktops & Laptops20£ excl. VAT
Electronics, Printers & Accessoiries10£ excl. VAT

Please note:
  • This Return Policy only applies to Home customers
  • No charge will apply if your are returning the product because it arrived damaged (or was the wrong order)

Next Steps

  • If you want to return your product and you’re still within 7 working days from receipt of order please click here to fill in the return form*
  • If your product was damaged, please click here for help
  • If there was something wrong with your order, please click here for help
* You will usually receive a response within 1 business day

Dell Products, c/o P.O. Box 69, Bracknell, Berkshire RG12 1RD, United Kingdom. Subject to availability. Prices and specifications may change without notice. Terms and Conditions of Sales, Service and Finance apply and are available from Dell Services do not affect customer's statutory rights. They are subject to Terms and Conditions which can be found at

Promotional offers limited to maximum 5 systems per customer. All of the products forming part of any system or bundle offer are available to be purchased separately. 'Saving' is the difference between the featured package versus the current online price if the promotional components were upgraded individually. For further details and prices of components if purchases separately, please see

The Smart Selection program offers selected systems that are available for delivery in 2 business days (Excludes Saturdays, Sundays & Bank holidays) following the date of payment clearance. Delivery estimate of 2 Business days is for UK mainland only, please allow 2-3 extra days for deliveries to Northern Ireland and UK Islands. Any delivery dates specified are estimates and delivery within 2 business days of payment clearance is NOT guaranteed. Delivery times of Dell products are subject to availability of systems and delay in delivery of goods is sometimes outside Dell's control. Accessories may dispatch separately and may arrive after your system. Dell shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivery of the goods. Dell's general Terms and Conditions of sale apply and are available on