Service Descriptions

Basic Hardware Support

ProSupport For Your Enterprise

Onsite Diagnosis

Keep Your Hard Drive

Proactive Maintenance

Dell|EqualLogic Warranty

Connected Classroom Phone and Advanced Support Services

Support Service Options

Dell Compellent Copilot Optimize Reporting Service Description

Dell Compellent Copilot Optimize Service Description

Dell Compellent Copilot Support Terms and Conditions

Dell Compellent SAN Health Check Service Description

Data Protection Options

Keep Your Hard Drive

IT Management Software-as-a-Service (SaaS) – Service Description

IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))

IT Management Software-as-a-Service (SaaS) – Specifications Sheets

Distributed Device Management - Anti-Malware & Virus Management

Distributed Device Management - Asset Management

Distributed Device Management - Laptop Data Encryption

Distributed Device Management - Online Backup & Restore

Distributed Device Management - Patch Management

Distributed Device Management - Software Distribution

Distributed Device Management - Software Inventory & Usage Management

EMS Email Continuity

EMS Email Enterprise Archive

EMS Email Rapid Archive

EMS Email Security

Remote Infrastructure Monitoring

Installation Services

Managed Deloyment Bundle

Basic System Setup and Network Printer Installation

PC Installation + Internet Connection

PC Installation + Data Transfer

Peripheral Installation

Education Services

Dell Education Services

Contracts Not Available for New Purchase

Dell EMC Maintenance SAN Health Check

ProSupport For IT

ProSupport For End Users

Asset Recovery Services

Dell Asset Recovery Services

Asset Protection Options

Extended Battery Service

PowerEdge Servers

Installation of a Dell PowerEdge Rack

Installation of a Dell PowerEdge Server and Microsoft Windows Operating System

Installation of a Dell Server, Storage or Peripheral Device

Installation of Microsoft Windows Operating System on a Dell PowerEdge Server

Upgrade of a Dell PowerEdge Server

De-Installation of a Server, Storage or Peripheral Device

Installation of Blades into an Existing Dell PowerEdge Blade Enclosure

Remote Migration of a Server to a New Server and Operating System

Remote Installation of an Operating System on a Dell PowerEdge Server

Remote Installation of SBS on a Dell PowerEdge Server

Remote Installation of Microsoft Essential Business Server on Dell PowerEdge Servers

Remote Implementation of an Additional Host into a SAN Environment

PowerVault Storage

Installation of a Dell Server, Storage or Peripheral Device

Installation and Configuration of a Dell PowerVault MD Series Disk Subsystem

De-Installation of a Server, Storage or Peripheral Device

Remote Implementation of a Dell PowerVault DP Series NAS

Remote Implementation of a Dell PowerVault MD1xxx Subsystem

Remote Implementation of a Dell PowerVault NAS and Storage Environment

Remote Implementation of a Dell PowerVault MD3xxx Series Storage Environment

Remote Implementation of a Dell PowerVault DL Series Appliance

Remote Implementation of Additional Storage into a SAN or DAS Environment

PowerVault Tape

Installation of a Dell PowerVault Tape Autoloader or Library

Installation of a Dell PowerVault Tape Drive

Remote Configuration of a Dell PowerVault Tape Library

EMC Storage

Remote Implementation of a Fiber Channel Switch

Implementation of EMC Analyzer Software

Installation and Configuration of a Dell DX Series Storage Solution

Installation and Implementation of Disks into an EMC Storage Environment

Installation and Implementation of EMC Celerra Data Movers

Upgrade of Software and Firmware to an EMC Array

Implementation of Hosts into an EMC Storage Environment

Installation and Implementation of a DAE into an EMC Storage Environment

Installation and Implementation of an EMC AX Storage Array

Installation and Implementation of an EMC CX DAS Storage Array

Installation and Implementation of an EMC CX SAN Storage Array

Upgrade of Hardware Components on an EMC Array

Implementation of EMC Celerra Replicator Software

Implementation of EMC Replication Manager Software

Implementation of EMC SAN Copy Software

Installation of a Dell Server, Storage or Peripheral Device

De-Installation of a Server, Storage or Peripheral Device

Remote Implementation of a Dell EMC Storage Array

Remote Implementation of a Dell EMC AX Series Storage Array

Remote Implementation of a Dell PowerVault NAS and Storage Environment

Remote Implementation of a Dell EMC CX4 Series Storage Array

Remote Implementation of a Dell EMC NX4 or NS Series NAS Device

Remote Implementation of Additional Storage into a SAN or DAS Environment

Remote Implementation of an Additional Host into a SAN Environment

Remote Upgrade of Flare on a Dell EMC Storage Array Enclosure

Ethernet

Implementation of a Dell PowerConnect B-DCX Series Device

Installation and Implementation of a Dell PowerConnect B-RX Series Device

Installation and Implementation of a Dell PowerConnect FCoE Device

Installation and Implementation of Dell PowerConnect Data Center Fabric Manager

Remote Implementation of an Ethernet Switch

Installation of a PowerConnect Switch

EqualLogic Storage

Installation of a Dell Server, Storage or Peripheral Device

De-Installation of a Server, Storage or Peripheral Device

Remote Implementation of a Dell EqualLogic Array

Remote Implementation of Additional Storage into a SAN or DAS Environment

Remote Implementation of an Additional Host into a SAN Environment

Upgrade and Conversion of an EqualLogic Array

Client

Client Installation of a Dell Workstation into a Rack

Others

Additional Travel Add-On

After Hours Work Add-On

Software Support

ProSupport for Software

ProSupport for Virtual Integrated System Self Service Creator

ProSupport for Advanced Infrastructure Manager

ProSupport for Symantec Enterprise Vault

ProSupport for CommVault Simpana

Custom Factory Integration

ImageDirect 3 June 2011